Summary: Seeking a Senior Customer Service Representative with expertise in processing parts orders, work orders, and invoicing in a repair/service department.

Requirements:

5+ years of customer service experience, preferably in a repair/service department

Proficiency in MS Office tools, specifically Word and Excel

Experience with MRP systems is beneficial

Preferred Skills:

Experience with robotics and automation

Responsibilities:

Process parts orders via various channels including e-mail, fax, phone, EDI, and company website

Generate Return Authorization numbers and process new customer accounts

Serve as liaison between customers and departments; keep sales informed of order status

Review work requests; dispatch service calls when necessary

Enter information into systems for service dispatch and invoicing

Track departmental metrics; report findings to Director of Service

Process invoices for third-party services and warranties; categorize invoices appropriately

Pay: 27-30

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client.

Pay Details: $27.00 to $30.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.