As a **Sr Customer Experience Professional** here at Honeywell in Bucharest, you will be responsible for building and maintaining strong relationships with customers, ensuring that our customers have exceptional interactions with our products, services, and brand. Your role will involve developing and implementing customer-centric strategies, driving customer satisfaction and loyalty, and optimizing the end-to-end customer journey. This is a hybrid role, **3 days at the office + 2 days work from home** model. In this role, you will impact customer satisfaction and loyalty, operational excellence, cross-functional collaboration, data-driven insights, leadership and team development, and business growth. **Honeywell** Honeywell Industrial Automation enables our customers to run safer and more efficient operations. From refineries to distribution centers to retail stores, we help deliver results while improving worker safety and meeting sustainability goals such as reduced carbon emissions – by leveraging connectivity, advanced data analytics, software, robotics, sensors, process automation and asset performance management solutions. **_We Enable our Customers to Enhance the Safety, Sustainability, Resilience and Productivity of their People, Plants, and Assets._** **KEY RESPONSIBILITIES** + Build and maintain strong relationships with customers, ensuring their success and satisfaction with our products and services. + Act as the main point of contact for customers, addressing their inquiries, concerns, and escalations. + Develop and implement strategies to enhance the overall customer experience and drive customer loyalty. + Collaborate with cross-functional teams to identify and address customer pain points and improve processes. + Analyze customer feedback and data to identify trends and opportunities for improvement. + Monitor and report on key performance indicators related to customer experience. + Engage with customers to gain VOC and take ownership of improvement actions. + Ensure service delivery within the region is handled and monitored. + Drive service delivery improvements with the delivery functions. + Produce and provide management-level reporting, including regional escalations, service level performance, and customer situation summaries. + Monitor service delivery performance and engage directly with service reviews. + Ensure contracts are balanced in terms of risk and revenue and meet the annual service profitability targets. **YOU MUST HAVE** + Minimum of 6 years of experience in customer experience, sales or related field + Fluency in English and German languages + Proven track record of building and maintaining strong customer relationships + Demonstrated track record of successfully implementing customer experience initiatives + Strong leadership and team management skills + Excellent communication and interpersonal skills + Ability to analyze data and make data-driven decisions **WE OFFER** + 3 + 2 hybrid work arrangement to support your work-life balance + Competitive Salary regularly increased based on your performance + Enjoy 25 vacation days per year, plus extra days off for life's special events + We provide meal vouchers + Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers) + Medical Insurance Plan paid by the company + Christmas and Easter bonuses + Recognition & referral bonus programs + Comprehensive induction, ongoing training and development to set you up for success + In-house and external learning platforms (Udemy) to continue to expand your skills + Work experience opportunities to help you grow your career with us + Global employee networks to help you connect and grow + Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters + In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids + Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment + Your family is growing while working at Honeywell? We congratulate you by offering special bonuses + Frequent Employee Engagement activities fostering an inclusive and diverse work environment + Fresh fruit days in the office We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. **Innovate to solve the world's most important challenges, join us now!** \#TheFutureIsWhatWeMakeIt \#LI-Hybrid Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.