As a **Senior Customer Experience Professional** at Honeywell, you’ll be instrumental in advancing operational excellence and elevating the experience for our AOG customers. This position calls for close collaboration with cross-functional teams, senior leadership, and directors to pinpoint improvement opportunities and drive strategic initiatives that streamline and enhance our operational workflows. You will report directly to our **Sr. Customer Experience Manager** and you’ll work out of our **Phoenix, AZ** location on a **Hybrid** work schedule. In this role, you will impact driving operational excellence, improving customer satisfaction, and ensuring the organization delivers a world-class customer experience. **BENEFITS OF WORKING FOR HONEYWELL** In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here (https://benefits.honeywell.com/) The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. **KEY RESPONSIBILITIES** + Lead and manage the operational excellence initiatives to drive process improvements and enhance customer experience. + Collaborate with cross-functional teams to identify operational gaps and develop solutions to address them. + Implement best practices and standard operating procedures to streamline processes and improve efficiency. **YOU MUST HAVE** + 6 years of proven experience in driving operational excellence and process improvement initiatives. + Strong analytical and problem-solving skills. + Excellent project management and organizational skills. + Experience in customer experience management is preferred. + Proficient in data analysis and reporting tools. **WE VALUE** + Strong leadership and team management skills. + Ability to work in a fast-paced and dynamic environment. + Innovative and solution-oriented mindset. + Continuous learning and self-development mindset. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.