Currently seeking a Sr. Customer Care Specialist to join the team in Portland, OR! Job Description: The Sr. Customer Care Specialist handles service, sales, and warranty contacts. Contacts are potential across three channels - phone, chat, and email. This role is expected to be able to navigate all platforms and brands to meet business needs. Proactively provides feedback regarding customer-facing issues and suggests improvements for current practices. + Effectively uses appropriate tools and decision-making abilities to support consumers through a variety of channels, platforms, and brands, focusing on customer satisfaction as well as Columbia Sportswear Company's net revenue. Demonstrates strong ownership, and rarely requires escalation support. + Effectively handles first and second-level escalations. Provides support to team members. + Proactively provides timely feedback to leadership and training regarding customer and employee-facing issues and suggests improvements for current practices. + Proactively takes accountability for partnering with leadership to improve knowledge and skills to further career development. Supports and answers questions from team members as appropriate. Seeks ways to contribute to department projects and initiatives. + Performs other duties as assigned. Skills & Qualifications + 5 years of related experience. + Retail industry and strong customer service experience. + Ability to work effectively under pressure in a fast-paced environment. + Knowledgeable in effective telephone and chat customer service techniques and strategies. + Able to read, write, and speak English with strong verbal and written skills. + Must be proficient in keyboard use and word processing. + Able to troubleshoot, solve problems, make logical decisions, and manage. + Must be able to maintain a calm demeanor while dealing with difficult or unhappy customers. Hours of operation: all days of the week, 5am-8pm PST. Pay and Benefits The pay range for this position is $24.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Portland,OR. Application Deadline This position is anticipated to close on Sep 17, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.