Sr Credit & Collections Representative - French Speaker
ThermoFisher Scientific
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**About Thermo Fisher Scientific:**
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands. For more information, please visit www.thermofisher.com .
**Position Summary:**
+ Responsible for the collection of debt on allocatedportfolio of customers, for the calculation, approval and maintenance of credit limits for new and/or existing customer accounts
+ Performs regular order hold review and decision makingregarding order release
+ General credit control account administration
+ The role would suit a candidate with excellent rapport building ability, strong verbal and written communication skills and the ability and passion to achieve Key Performance Indicators
**Key Responsibilities:**
+ Perform and evaluate credit checks on new customer accounts according to company policy
+ Check credit limits in place for all accounts within the designated countries and maintain credit limits in line with company policy and SOX requirements
+ Proactively contact customers, primarily by telephone, in regards to payments to ensure invoice processing and timely payments have been scheduled; plan and prioritise customer calls regularly to improve collections on the largest open invoices
+ Ensure collection software is updated at all times with regards to actions taken, follow-ups needed, query reporting and most recent customer contact details
+ Update ERPs manually – credit limits, placing accounts on hold etc.
+ Work with local Sales, Customer Care and Team Leader to address problem accounts and determine when accounts should be placed on hold
+ Carry out appropriate hold activity directly on allocated accounts; monitor all held accounts within designated credit management countries, ensuring the release of orders once payment is received, or when appropriate evidence is secured. Coordinate with other departments and communicate credit hold decisions to relevant business divisions
+ Allocate credits on a regular basis in consultation with Cash allocation team, Customer Services and customers
+ Log, review and monitor customer complaints by liaising with the relevant functions to ensure prompt resolution
+ Assist with the company’se-invoicing process, if relevant
+ Train and mentornew employees joining the Invoice-to-Cash (ItC) Department
+ Ensure the performance of all tasks is carried out aligned with company policies, internal controlsand Sarbanes-Oxley requirements
+ Various ad hoc or additional responsibilities/tasks may be assigned from time to time by Team Leader
**Skills Required:**
+ This position interacts with various levels of internal and external customers, and therefore requires good interpersonal skills and judgement, tact and diplomacy in troubleshooting problems and presenting status
+ Ability to work independently in order to resolve sophisticated issues and perform first level escalations
+ Accuracy is required in performing all functions of this position
+ Willingness to train and mentor newcomers
+ Proven Thermo Fisher Scientific expertise in credit & collections
+ Efficiency in this role requires a detailed solid understanding of relevant accounting systems, policies and procedures
+ System knowledge is important to perform this role optimally and efficiently
+ Demonstrated comprehension of the PPI methodology and basic principles of operational progress
**Benefits:**
+ **Competitive Compensation Package:** Benefit from a competitive salary, Cafeteria benefits (SZÉP-card allowance), and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included.
+ **Flexible Health & Well-being Benefits:** Customize your benefits with a choice of three flexible components—An extensive Medicover package, All You Can Move card, and Health Fund—to create the ideal package for your needs. Enjoy upgraded health insurance with enhanced coverage, stay active with access to sports facilities, and manage your health expenses with ease.
+ **Career Growth & Professional Development:** Advance your skills through soft and hard skill training, continuous learning opportunities, and complimentary language courses available after three months of employment.
+ **Modern & Convenient Work Environment:** Work in a modern office featuring standing desks and ergonomic chairs, located approximately 10 minutes from the city center, with complimentary parking provided.
+ **Inclusive, Multilingual Culture:** Join our multilingual work environment with native colleagues, fostering a vibrant, collaborative atmosphere supported by innovative technology.
+ **Engaging Community & Events:** Participate in exciting team and company events, including social responsibility initiatives and after-hours activities, as we celebrate diversity and shared achievements.
_Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status._
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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