We build and operate fiber networks and provide transformative multi-Gigabit internet access to homes and businesses in small and medium-sized communities across the Southeast and Midwest U.S. www.GoKinetic.com **_________________________________________________________** **About the Role:** We are seeking a dynamic and results-driven Senior Consultant to join our Consumer Broadband Retention team. The ideal candidate will play a crucial role in designing and executing strategies to enhance customer retention, reduce churn, improve save rates and deliver business outcomes that are aligned with our strategic growth plan for our consumer fiber broadband business. This role demands a strategic thinker who is adept at running promotions for agents, analyzing data to identify trends and opportunities and implementing initiatives that strengthen customer loyalty. The ideal candidate will have strong presentation skills and the natural ability to effectively collaborate with stakeholders in other departments to include Sales, Marketing, Field Operations, and the senior leadership teams. **_***This position can be filled remotely anywhere within the country.***_** **What You'll Do:** + **Retention Strategy Development:** Develop and implement effective retention strategies to minimize churn, improve save rates and enhance customer loyalty for our consumer broadband products. + **Promotion Management:** Design and oversee promotional campaigns aimed at incentivizing retention efforts among customer care and retention agents, ensuring alignment with business goals and customer needs. + **Data Analysis:** Analyze customer data and market trends to identify retention opportunities and potential risks. Use insights to inform strategic decisions and tailor retention initiatives. + **Performance Monitoring:** Track and report on key performance indicators (KPIs) related to customer retention, providing regular updates to senior leadership and recommending improvements. + **Collaboration:** Work closely with cross-functional teams, including Marketing, Sales, and Field Operations, to align retention strategies with broader business objectives and ensure a seamless customer experience. + **Customer Engagement:** Develop and maintain strong relationships with key customers to understand their needs, address concerns, and ensure high levels of satisfaction. + **Continuous Improvement:** Stay abreast of industry trends and best practices in customer retention and incorporate these insights into the development of innovative retention solutions. **Do You Have?** + Minimum of five years of experience in a customer retention role, preferably in the telecommunications or broadband industry + Strong analytical skills with the ability to interpret complex data and translate findings into actionable strategies + Excellent communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels + Proven track record of designing and implementing successful customer retention programs + Proficiency in data analysis tools and CRM software + Strong project management skills with the ability to manage multiple initiatives simultaneously + Ability to thrive in a fast-paced, change-oriented environment **Even Better:** + Bachelor’s degree in Business Administration, Marketing, or a related field. A Master’s degree is preferred. + Dynamic and proactive nature with a passion for driving customer success + Innovative thinker with a customer-centric approach **Minimum Requirements:** College degree and 8+ years professional level experience with 3-4 years supervisory experience; or 12+ years professional level related experience with 3-4 years supervisory experience; or an equivalent combination of education and professional level related experience required. **Physical Tasks** - Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting and Stationary: Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching: Occasionally: 0-33% |Lifting -Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66% **Audio Visual Needs** - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100% | Far Vision: Occasionally: 0-33% | Peripheral Vision: Occasionally: 0-33% **Equipment Used in Job Performance** : Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier **_________________________________________________________** **Our Benefits:** + Medical, Dental, Vision Insurance Plans + 401K Plan + Health & Flexible Savings Account + Life and AD&D, Spousal Life, Child Life Insurance Plans + Educational Assistance Plan Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience. **Notice to Non-U.S. Citizens:** Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. _If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@uniti.com as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements._ **Notice to Applicants:** Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to criminal background check, drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. A prior criminal record will NOT automatically disqualify a candidate but will be evaluated on a case-by-case basis considering a number of factors, including but not limited to the nature and specific duties of the position. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination. **Job Details** **Job Family** **Customer Service** **Job Function** **Customer Contact** **Pay Type** **Salary**