At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life** This Sr. Clinical specialist will be focused in Southwestern Ontario and must be based in London Ontario. • The purpose of the role is to provide clinical, technical and educational expertise in supporting the market development efforts for Medtronic products. Be a therapy champion and serve as a liaison for the sales organization while also applying consultative selling techniques, messaging and positioning of the Medtronic products and services. Communicate developments in techniques and technologies, impact of education programs, competitive activities, and customer response back to the Business Unit in order to ensure full leverage of the Medtronic portfolios of products and services. • Critical to the role is the development of long-term relationships with customers. Contribution to the account blue sheet and strategic selling process. Liaising with the Account Manager (AM), Strategic Partnership Manager (SPM) and Regional Sales Manager (RSM) for account development and revenue growth. Responsibilities may include the following and other duties may be assigned. + Conducts on-site education and / or consulting. + Supports field personnel in providing the best possible outcomes and service for Medtronic customers. + Partners with sales colleagues to develop and execute plans of sales for within one or more business unit(s). + Participates in conventions, forums, and meetings to increase product awareness. + Works closely with Regional Sales manager and the sales team to provide customer case and sales support. + Identifies and facilitates execution on growth opportunities with Sales and Clinical Support Team. + Serves as a technical resource to support sales of a specific medical product or solution. + Responsible for reporting complaints and Adverse Drug Reactions (ADR) **• Product Champion** o Be the Medtronic therapy expert and product champion for Medtronic products and therapieso Provide on-site implant and follow-up supporto Work with local marketing and sales organizations on the development of effective training and education eventso Assist in the development of sales and education materials for Medtronic products and therapieso Develop and maintain knowledge of competitive products **• Customer Education** o Train customers on safe and efficacious use of Medtronic productso Provide technical explanation and demonstration to customers including, congenital teams/physicians, staff and administration. o Consult with physicians during use and/or implantation of Medtronic products.o Solicit feedback from customers regarding product performance and design; relay such feedback to stakeholder teamso Conduct training programs at Medtronic Centers of Excellence and participates in on-site follow up with customerso Create and deliver presentations to customers during workshops and training programso Serve as an expert on the Medtronic products – including set-up, demonstrations and trouble shooting **• Technical and Clinical Resource** o Provide technical support for all product implants (trouble shooting, etc.)o Gather and communicate input from field to marketing regarding market trends, customer satisfaction, competition, product issueso Provide support to clinicians in preparing presentations and articles. o Track and provide data collecting support for on-going clinical studies as requested. + **• Sales Interface** o Serve as a field resource to Account Managers for Medtronic products and provide regular and structured communication to sales organization regarding communication with current account and potential customers **• General** o Provide clinical/ technical support aimed at growing sales of Medtronic products and other programs as integrated in the assigned territory/ region.o Meet and exceed sales targets for the territory/ region and contribute to the overall performance of Medtronic.o Launch new therapies successfully at the field level.o Business and marketing strategy implementation at the field level in alignment with national and regional strategies and priorities.o Segment and prioritize customers in the field at the institution and individual level.o Segment and leverage the Medtronic product portfolio to maintain or become the key supplier at the institution level.o Understand technologies, products, procedures, competitors and their products and outcomes expected to advise and support our customers.o Establish and apply detailed knowledge base of account structure and objectives.o Manage and optimize field inventory, including consignment stock, product nearing expiry and field quality actions.o Document all customer-initiated clinical activity and meaningful sales activity into Salesforce Dotcom.o Ensure ongoing personal training on all product lines and knowledge of current literature in all fields directly related to product lines. o Effectively leverage field tools and iPad content with customers, as necessary.o Support account clinical support demands and requirements.o Provide required training to customers on Medtronic products and services.o Be fully aware of the strategic plan of the institution, priorities, making sure we are matching them totally or to a significant level to maintain and grow share as well as to introduce new therapies.o Be involved in Medtronic product trials and clinical evaluations. o Collect annual statistics in a timely and accurate fashion.o Ensure that Medtronic’s ethical position is maintained and effectively communicates and manages his/her compliance, education and adherence to the code of conduct. o Comply with operating policies, business conduct standards, systems and processes.• Other duties as assigned. **Salary range: 91712 - 114640** **SPECIALIST CAREER STREAM:** Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects – from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education. **DIFFERENTIATING FACTORS** **Autonomy:** Seasoned individual contributor. Works independently under limited supervision to determine and develop approach to solutions. Coaches and reviews the work of lower level specialists; may manage projects / processes. **Organizational Impact:** May be responsible for entire projects or processes within job area. Contributes to the completion of work group objectives, through building relationships and consensus to reach agreements on assignments. **Innovation and Complexity:** Problems and issues faced are difficult, and may require understanding of multiple issues, job areas or specialties . Makes improvements of processes, systems or products to enhance performance of the job area. Analysis provided is in-depth in nature and often provides recommendations on process improvements. **Communication and Influence:** Communicates with senior internal and external customers and vendors. Exchange information of facts, statuses, ideas and issues to achieve objective, and influence decision-making. **Leadership and Talent Management:** May provide guidance, coaching and training to other employees within job area. May manage projects, requiring delegation of work and review of others' work product . **Required Knowledge and Experience: CRM experience is a pre-requisite to apply.** Requires advanced knowledge of job area combining breadth and depth, typically obtained through advanced education combined with experience. May have practical knowledge of project management. Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. § 214.2(h)( 4)(iii)(A) and minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience. In the APAC Region Only: • High School Diploma with a minimum of 8 years relevant experience; or • Associate Diploma with a minimum of 6 years relevant experience **PLEASE NOTE:** + We use artificial intelligence (AI) to review resumes of candidates and assess their fit based on the criteria outlined in the job posting. We do not use AI to make any final hiring or interview decisions. + This posting reflects a current, genuine vacancy that we are actively recruiting to fill. **Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  **Benefits & Compensation** **Medtronic offers a competitive Salary and flexible Benefits Package** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. **About Medtronic** We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com) We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. **We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. **We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. **This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will… + **Build** a better future, amplifying your impact on the causes that matter to you and the world + **Grow** a career reflective of your passion and abilities + **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: **Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. **Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. **Better outcomes for our world** . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. **Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) . For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email AskHR@medtronic.com To request removal of your personal information from our systems please email RS.HRCompliance@medtronic.com