This is an internal posting only

Achieve quality response to subpoenas by applying Zenith Best Practices and Chernow and Lieb Best practices to complete the following tasks:

Track and respond to subpoena requests, medical record requests and file and serve requests timely for all the Zenith branches. Determine validity of subpoenas and respond to copy service accordingly. Process incoming subpoenas and prepare records for vetting process. Process file and serve requests for claims staff and records for Lien conference Process medical record requests and provide records to requestor and Supervisor Vet and redact records by removing duplicates, emails, or filler pages like fax cover sheets, etc and using the guidelines from legal on what records should and should not be produced. Determine which documents are attorney client and work product or proprietary information. Process final product and obtain necessary signatures from records manager (if needed) or provide final product to requestor or outside copy service, doctor, or attorney. Communicate with copy service vendor and upload records or prepare for mailing. Prepare Media Requests for Claims and SIU department All tasks for File and Serve, Subpoena, and Medical Records must be complete within specified timeframes. Additionally, it is expected that you will perform any other specially assigned duties/tasks as they arise and complete all diaries within their specified time frames

Measurement:

Feedback from copy service. Feedback from Examiners and attorneys. Manager and supervisor daily observations Quality Assurance tracking from Supervisor

  Objective:

The timely response and production of records

 Measurement:

Supervisor observations Monitor tracking of diaries

Customer Service

Objective:

Respond to requests or inquiries timely and with a sense of urgency, no later than 24 hours from request/inquiry.  Interact with customers through proactive and positive communication tailored to meet and exceed their expectations.

 Measurement:

Unsolicited feedback from customers identifying service trends Supervisory and Management observations through file reviews Solicited feedback from customers (key accounts/agencies)

 

Education Qualifications

High School Diploma Or equivalent required Bachelor’s Degree or equivalent combination of training/experience preferred

Experience Qualifications

2+ Years related work experience required

Skills and Abilities

Knowledge of Microsoft Office required - possessing basic Word, Excel, and graphics software skills. Must type a minimum of 30 WPM. Work experience demonstrating ability to work effectively and collaboratively as a member of a team. Demonstrates knowledge of assigned work and may possess knowledge of a technical or specialty area. Readily learns and applies new information/concept in area of practice. Specialized skill training/certification/licenses may be required. (Recruiter to confirm at time of posting).

 

The expected salary range for this position is $38,343.87 - $47,929.84. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. Qualifications may warrant placement in a different job level.

Benefits

• Medical, Dental and Vision Insurance
• Flexible Spending Accounts
• Paid Parental Leave
• Life, AD&D and Disability Insurance
• 401(k), Employee Share Purchase Plan (ESPP)
• Education and Training Reimbursement
• Paid Leave: 3 weeks/year Vacation, 2 weeks/year Sick Leave
• 10 paid Company Holidays, 2 Personal Days, 2 Floating Holidays
• Employee Assistance Program (EAP)
• For more information, review details on the Benefits page of our Career Site: https://www.thezenith.com/careers/benefits/

Zenith typically posts jobs for a minimum of 8 to 14 calendar days. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Zenith Insurance Company is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic. In compliance with California law, we are committed to fair hiring practices. Pursuant to the California Fair Chance Act (AB 1008), we will consider qualified applicants with criminal histories in a manner consistent with the law. Additionally, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will not inquire about an applicant’s criminal history until after a conditional offer of employment has been made.

If you are a qualified individual with a disability or a disabled veteran and need assistance accessing our career center or applying for a position due to your disability, you are entitled to request an accommodation. To make a request, please contact a Human resources representative at Zenith Insurance Company.

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