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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary
This position ties technology to our business needs and determines how new solutions, carrier business rules, and industry changes will affect our customers. He/She performs analysis to ensure we maximize the positive impact across the business, documents what needs to be built and certifies the resulting product with our carrier business partners. This position enables the organization to achieve its goals and brings value to our teams and customers.
 

Core Skills:

Core Business Analysis Skills
Requirements Gathering & Documentation
Process Modeling (e.g., BPMN, flowcharts)
Gap Analysis & Impact Assessment
Use Case and User Story Development
Understanding of SDLC (Agile, Waterfall, Hybrid)
Data Analysis & SQL (basic to intermediate)
Integration Concepts (APIs, middleware, data flows)
Facilitation of Workshops & Meetings
Strong Verbal and Written Communication
Conflict Resolution & Negotiation
Cross-functional Collaboration
JIRA / Confluence / Azure DevOps
Visio / Lucidchart / Draw.io
Excel / Power BI / Tableau (for data visualization)
Wireframing Tools (e.g., Balsamiq, Figma)
Business Case Development
Project Scoping & Prioritization
Mentoring Junior Analysts
Change Management Awareness

Responsibilities:

Works with little or no supervision on projects of moderate to high complexity and independently on projects of low to moderate complexity.Serves as liaison between our Business Development, Development and Quality Assurance teams.Serves as the primary technical contact with carrier partners and certification teams.Contributes to the identification of solutions, elicitation and development of business and functional requirements that meet the needs of the business in a date driven business and application development environment.

Qualifications:

Highly experienced in Requirements elicitation and documentation analysisHands-on experience with Software Development tools and ability to perform some scripting tasksKnowledge of Microsoft Office and other documentation toolsBachelor's Degree (or internationally comparable degree) in Computer Science or related field - PreferredExperience with Carrier business rules and industry standards - Preferred

Employee Type:
 

Permanent

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