Work Schedule

Other

Environmental Conditions

Office

Job Description

Summarized Purpose:

The Senior Business Systems Analyst supports the alignment of business services, processes, and supporting systems across the organization.

This role works across business teams, IT infrastructure, and vendor partners to improve clarity, coordination, and visibility. The position focuses on documenting business capabilities, mapping processes and systems, acting as an interface between clinical sites and global IT/network teams, and supporting structured vendor engagement activities.

The role requires strong analytical skills, clear communication, and the ability to work effectively across business and technical stakeholders.

Education/Experience:

Bachelor’s degree or equivalent experience5+ years’ experience in business systems or business process analysisExperience working across business and IT environmentsExposure to vendor-supported systems or technology procurement preferredExperience in clinical research, regulated healthcare, or similar environments preferred

Major Job Responsibilities:

Business Capability & Systems AlignmentDefine and document business services and supporting capabilitiesDevelop clear end-to-end process mapsMap systems and data to business processes to improve visibilityIdentify gaps, duplication, and improvement opportunitiesSupport system standardization and optimization initiativesClinical Technical Network CoordinationAct as the interface between clinical teams and global IT/network teamsSupport non-technical stakeholders in articulating site system and network needsHelp define and maintain a centralized repository for site-level systems and network informationAssist in coordinating site expansions, transitions, or infrastructure-related changesVendor Engagement & Commercial SupportSupport projects involving system and technology vendorsContribute to standardized templates and processes for vendor engagementCoordinate with Procurement and Legal on commercialization activitiesSupport tracking and documentation of vendor-related initiativesWorkflow & Process SupportIdentify improvement opportunities where systems and processes intersectCollaborate with Business Analysts to support clear process documentationSupport implementation and adoption of improved system-enabled workflows

Knowledge, Skills, and Abilities:

Analytical & Process SkillsStrong understanding of how business processes and systems connectExperience creating structured process maps (e.g., Visio or similar tools)Clear and organized documentation skillsStrong attention to detailStakeholder CoordinationAbility to work effectively with both business and technical teamsStrong communication and facilitation skillsComfortable working in cross-functional environmentsCommercial & Organizational AwarenessUnderstanding of vendor engagement processesExperience working alongside procurement and legal teamsStrong coordination and organizational skillsExecution & DeliveryAbility to manage multiple prioritiesStructured problem-solving approachStrong planning and follow-through

Must Have Skills:

Experience mapping end-to-end processesAbility to translate operational needs into structured requirements or documentationExperience using process mapping tools (e.g., Visio or equivalent)Strong communication skills across business and technical teamsOrganized, methodical approach to analysis

Good to Have Skills:

Experience in clinical research, healthcare, or regulated environmentsExposure to technology procurement processesBasic understanding of network infrastructureExperience establishing or maintaining centralized documentation repositories (SharePoint, Confluence, etc.)

Working Hours:

India: 05:30 PM to 02:30 AM IST

Philippines: 08:00 PM to 05:00 AM PHT