**You could say we're at the center of the center.** Here at Edward Jones the client is our single focus and our relationships with them are the measure of everything we do. And Service and Operations divisions are at the center of it all. We support our clients, branch teams and headquarter associates in providing the best possible experience. Advocate for our more than 7 million clients through regulation communication, fraud protection and managing their investment distributions. Protect their investments by mitigating risk. And innovate new ways of working. Using insights to create solutions for the future - in the here and now. **Job Overview** **Position Schedule:** Full-Time The Senior Business Support Specialist, Optimization and Enablement will: + Plan, lead, and execute projects, enhancements, and processes of various sizes and complexity including the launch of new products or product partners, enhancements to existing tools and systems, and high-visibility firm priorities. + Plan and lead requirements identification and verification for new products and tools. + Act as technical consultant with business and I.S. leaders from multiple divisions and with varying levels of influence. Maintain strong relationships with internal stakeholders. + Lead the testing of complex enhancements and system upgrades with responsibility for the identification, tracking of issues, and implementation of solutions. + Propose, design and implement in-house solutions, as required, including reporting, tools, databases and automation. + Develop, maintain, and explore relationships with 3rd party vendors to offer tools and solutions that make it easier, faster, and better for branch teams to meet client needs. + Adopt processes for risk controls (e.g. Privacy, Business Continuity Planning, Record Information Management, Written Supervisory Procedures) and coordinate with departments to complete the applicable requirements. + Collaborate with Firm Analytics to leverage data for insights and reporting needed to inform business decisions and communicate results. + Determine appropriate workflows as a result of qualitative and quantitative analysis. + Is a subject matter expert in assigned product area(s) of emphasis. + May be asked to lead and participate in Jones internal committees and may be required to lead and participate in industry steering groups. + May be required to manage relationships with certain vendors. + Provides feedback, coaching, training, and guidance to help develop other associates; takes a leadership role in the development of new associates/interns; and may lead other associates. At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site (https://careers.edwardjones.com/compensation-and-values/) to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate. **Hiring Minimum:** $86000 **Hiring Maximum:** $146400 Read More About Job Overview **Skills/Requirements** **Qualifications Required in the Job:** + University/College Bachelor's degree or PMP designation required (Jones or external). + 7+ years of experience working with tools/systems, and/or or combination of experience and education. + 3 to 5 years of project management or similar experience preferred in product or financial services industry + Business system analysis and/or Information Systems (IS) experience needed. + Advanced knowledge of applications and technical tools highly preferred - e.g. ability to build PowerBI, macros, databases, etc. + Canadian industry courses such as CSC, CPH, LLQP, WME are beneficial. + Must know, understand or have performed multiple operations / service functions. + Must have in-depth knowledge of industry processes, systems, procedures and risks. + Should have a thorough understanding of how data is transmitted and processed in one or several systems - Broadridge, FundSERV, CDS, DTC, Insurance CITS feeds and have a basic understanding of XML language. + Strong interpersonal and communication skills; proven presentation skills; effectively communicates with project team, other project leaders, multiple areas, divisions and outside vendors. Incorporates effective listening and collaboration skills. Read More About Skills/Requirements **Awards & Accolades** At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received. Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones (https://careers.edwardjones.com/blog/?\_sft\_category=awards-accolades) Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones (https://careers.edwardjones.com/en-CA/blogs/?\_sft\_category=awards-accolades-en-ca) Read More About Awards & Accolades **About Us** Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns. Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career. View our Purpose, Inclusion and Citizenship Report (https://careers.edwardjones.com/blog/edward-jones-releases-annual-purpose-inclusion-and-citizenship-report/?codes=DIRECT&utm\_source=DIRECT) . ¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating. Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law. \#LI-HO