Description The Home Mortgage Centralized Sales Strategy & Analytics Team at Citizens Bank is responsible for advising senior leadership via analytic insights, directly influencing the day-to-day and long-term strategy of the Home Mortgage business line. This team will be critical in the continued evolution of the business, aiding in its continued growth and transformation of the Centralized Sales Home Mortgage channel. A critical component of this team are the Business Insight Analysts who drive these insights and actions. As a Sr Business Insights Analyst, you will support data-driven decision-making processes, provide strategic insights, and mentor junior analyst's . You will use best practices and knowledge of internal or external business issues to improve products or services. Develop and articulate strategic recommendations based on rigorous data analysis. Primarily work independently with collaboration across other functional teams to access data elements, understand the data being analyzed, and identify process improvement opportunities. You will be a key player in providing insights that directly impact our business strategies through complex analysis and 'big picture' thinking. As a core member of the Home Mortgage Centralized Sales Strategy & Analytics Team at Citizens Bank you will work closely with the heads of Sales strategy, other analysts on the team, senior mortgage leadership, and a multitude of business partners spanning across Sales, Operations, Capital Markets, Risk Management, Audit, Technology, Finance, Enterprise Data & Analytics, and Human Resources. Primary responsibilities include + Provide analyses and reports to identify trends/insights and formulate recommendations that will influence business decisions. Create, synthesize and present customized data requests, transforming data into a story that informs both high level strategy and tactical decision-making. + Prepare in-depth analysis on potentially complex issues and present findings to Mortgage leadership. Responsibilities will go beyond simply collecting or querying data. A successful candidate will independently develop insights and drive actions from those analyses. Problem solving should be based on quantitative analytics with an ability to analyze large and complex datasets and perform root cause analysis. + Work with business leaders to identify and understand business needs. Translate needs into requirements and deliverables. Work with technical and development partners to deliver solutions based on requirements. + Ensure accuracy of results and analytic methods through testing and validation of underlying report data. Ensure bias and data quality issues are resolved or explained when communication occurs. + Identify business opportunities and opportunities for optimization through analysis of large, complex data sets. + Manage many priorities with minimal oversight. Plan and prioritize to hit deadlines in conditions that may change rapidly or involve ambiguity. Would be expected to manage all aspects of the analysis, project management to drive implementation, and continued monitoring of strategic initiatives. Qualifications, Education, Certifications and/or Other Professional Credentials + Required Qualifications + Bachelor’s degree in a quantitative field; Finance, Mathematics, Statistics, Computer Science, Economics, Physical Sciences, or Engineering + 5+ years professional experience in an analytics role and 2+ years strategy experience in a corporate setting, prior experience within Financial Services or Mortgage strategy is strongly preferred + Ability to work effectively in a dynamic, changing environment and to adapt while focusing on key goals and objectives + Strong problem solving skills with ability to synthesize complex data sets and concisely deliver root cause analyses and outline possible solutions + Ability to independently manage and develop ongoing business support with key business partners + Project management skills, including the ability to handle multiple projects in a fast-paced environment and work effectively with colleagues in multiple departments + Advanced experience in Microsoft Office computer applications, such as Excel, and PowerPoint + Experience developing dashboards in Tableau or similar data visualization tools + Experience working with database analysis and querying tools and languages; prior experience with SAS, SQL, and Python + Strong proficiency in database cleanup, validation and dataset generation + Ability to deal with highly confidential information in a professional manner + Preferred Qualifications + Master’s Degree in Business Administration + Strong familiarity with the mortgage origination process, with experience in home lending strategy, risk management, or capital markets + 4+ years of experience in statistical modeling and complex analyses + Experience with data querying automation and database validation Hours & Work Schedule + Hours per Week: 40 + Work Schedule: Monday - Friday Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 10/31/2025