Description

JOB DESCRIPTIONAs a Business Insights Sr Analyst, you will support Business Banking’s senior leadership through data-driven decision-making processes, providing strategic insights and helping to shape the analytical efficiency and implementation within various platforms such as Salesforce and Data Marketplace. You will also use best-practices and knowledge of internal or external business scenarios to improve and iterate our support of business products and services for customers and colleagues, develop and articulate strategic recommendations based on rigorous data analysis and be able to work independently with close collaboration across other functional teams, including ED&A, Wealth and Commercial. You will be a key player in providing insights that directly impact our business strategies through complex analysis and 'big picture' thinking with frequent exposure to senior leadership.Job ResponsibilitiesProvide analyses and reports to identify trends/insights and formulate recommendations that will influence business decisions. Create, synthesize and present customized data requests, transforming data into a story that informs both high level strategy and tactical decision-making.Work with business leaders to identify and understand business needs. Translate needs into requirements and deliverables. Work with technical and development partners to deliver solutions and reporting based on requirements.Ensure accuracy of results and analytical methods through testing and validation of underlying report data. Ensure bias and data quality issues are resolved or explained when communicating occurs.Identify business opportunities and opportunities for optimization through analysis of large, complex data sets.Manage many priorities with minimal oversight. Be able to plan and prioritize to hit deadlines in conditions that may change rapidly or involve ambiguity.

Support the field through various ad-hoc asks while promoting value added reporting consistency with an obsession over iteration, optimization and efficiency.

Qualifications, Education, Certifications and/or Other Professional CredentialsRequired QualificationsBachelor’s degree ideally in a quantitative field; Finance, Mathematics, Statistics, Computer Science, Economics, Physical Sciences, or Engineering3+ years professional experience in an analytics role and 1+ years strategy experience in a corporate setting, prior experience within Financial Services preferredAbility to work effectively in a dynamic, changing environment and to adapt while focusing on key goals and objectivesStrong problem-solving skills with ability to synthesize complex data sets and concisely deliver root cause analyses and outline possible solutionsAbility to connect and ‘pull the thread through’ from deep data analysis to value added strategic story telling.Ability to independently manage and develop ongoing business support with key business partnersProject management skills, including the ability to handle multiple projects in a fast-paced environment and work effectively with colleagues in multiple departmentsAdvanced experience in Microsoft Office computer applications, such as Excel, and PowerPointExperience developing dashboards in Tableau or similar data visualization toolsExperience working with database analysis and querying tools and languagesStrong proficiency in database cleanup, validation and dataset generationAbility to deal with highly confidential information in a professional manner
Preferred QualificationsMaster’s Degree in Business AdministrationStrong familiarity with banking systems, data lake and Salesforce, with business line experience supporting front-line colleaguesExperience in statistical modeling and complex analysesExperience with data querying automation and database validation

Hours & Work Schedule

Hours per Week: 40Work Schedule: Monday - Friday

Hybrid: 4 days on site from a Citizens Corporate Office, 1 day remote

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Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.