Job Description:
Experience Level: 4 - 6 years (A3)
Location: Gurugram
Roles and Responsibilities:
Be the primary contact for the assigned SP/ Account to manage the Lifecyle of the request
Be the AT&T ambassador to further the customer experience.
Cowork with team members and external team stakeholders to work through the deliverables
Should have basic knowledge of Invoicing, billing process, Inventory and Pricing tools.
Serves as the primary point of contact for the designated SP/Account and can manage lifecycle day to day
Effectively manages multiple projects with close attention to detail and meets short turnarounds and deadlines.
Primary / Mandatory skills:
Overall – 3-5 years of experience in customer Q2C and sales led lifecycle roles.
Very strong written and verbal skills
Preferably from the Telecom/ IT industry
Experience working in an environment where coordination with multiple teams is essential to success
Ability to prioritize individual/group work in a high-stress, daily deadline driven environment
Additional information (if any): Willing to work in Shift Duties – Especially the US business hours primarily. Also working from office Mandatory at least the 1st half of shift
Weekly Hours:
40Time Type:
RegularLocation:
Gurgaon, IndiaIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Job ID R-88646 Date posted 11/03/2025