JOB PURPOSE:

The Sr. Analyst, Risk Process will support cross-functional teams—including Program Management, Technology, Client Services, Customer Solutions, Product, and Legal/Regulatory—in identifying and addressing risks within claims management. This role contributes to the design, analysis, and implementation of programs that mitigate fraudulent claims, while supporting process improvements that drive efficiency and compliance. The Sr. Analyst will be a key contributor in analyzing data, recommending process enhancements, and ensuring claims systems align with policy terms and regulatory standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:Assist in managing risk-related projects from planning through evaluation with a focus on fraud prevention and process efficiency.Support new client launches and enhancements to existing client programs by providing risk analysis and process improvement input.Conduct research and data analysis to identify potential fraud patterns and recommend countermeasures.Collaborate with cross-functional teams to implement system/process improvements that enhance claims adjudication accuracy and compliance.Provide subject matter support in risk management practices to internal teams and project initiatives.Document, track, and evaluate process changes, identifying opportunities for efficiency and fraud mitigation.Partner with stakeholders to communicate findings, prepare reporting, and support executive presentations.Contribute to knowledge-sharing by documenting processes and developing reference materials for claims adjusters and business partners.

PROFESSIONAL COMPETENCIES:Strong organizational and time management skills; ability to support multiple initiatives simultaneously.Analytical mindset with experience applying quantitative and statistical methods to problem-solving.Effective written and verbal communication, including the ability to explain complex concepts clearly.Strong collaboration skills and ability to work effectively across functions.Intellectual curiosity, problem-solving ability, and willingness to challenge current processes.Comfortable working in a fast-paced, dynamic environment with shifting priorities.

EDUCATION AND EXPERIENCE:Bachelor’s degree required (Business, Finance, Risk Management, or related field preferred).1–3 years of experience in Insurance, Operations, Risk Management, or related analytical field.Experience with Microsoft Office applications (Excel, PowerPoint, Word, SharePoint).Project or process improvement exposure preferred.Experience with data analysis tools or software (e.g., SQL, Tableau, or similar) a plus.

CERTIFICATES, LICENSES, REGISTRATIONS:Ability to obtain and maintain a valid insurance license as required.

SKILLS PROFILE:Ability to analyze and interpret complex data and documents.Strong interpersonal skills with ability to collaborate and present insights persuasively.Competence in building and maintaining relationships with stakeholders across different levels. Commitment to Asurion’s core values and culture of continuous improvement.