Great company. Great people. Great opportunities.

If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!

We are seeking an experienced Senior IT Business Analyst to become an integral part of the Customer Digital Technology team to execute on strategic initiatives that span multiple groups at the company. You will be at the confluence of technology, business innovation, operations and digital marketing to render next generation of digital experiences for our customers. Engage in programs from early stages, map work onto different work streams and lead the charge to ensure daily activity continues to fulfill program needs while proactively communicating progress to stakeholders. A strong management team will support you in achieving your project and self-development goals.

What you'll do:

Analysis and Requirements

Develop a thorough understanding of United Rentals business processes, operations and related technologies, with a strong focus on customer experience

Facilitate workshops to determine cross-functional requirements and develop a shared understanding across work streams to ensure solutions are well thought through

Provide leadership and take the initiative to facilitate discussions with project stakeholders and SMEs to document, refine, and present business requirements

Perform in-depth analysis of existing and proposed business processes, feature enhancements to assess and drive work across multiple work streams, conduct gap analysis and provide remediation options as needed

Participate in customer experience and design discussions with annotations on wireframes and other creative to provide unambiguous detail for execution

Assist in developing functional and non-functional specifications across work streams; non-functional requirements include but not limited to: security, data integrity, scalability and performance

Articulate problem statements clearly with definitions of success including quantitative KPIs, qualitative measures and impact on business

Engage with the architecture group and technology leads to evaluate and plan systems integration approach and determine phases for development

Possess good scripting proficiency to query data using SQL and JSON Web service APIs to understand systems integration to drive cross-functional initiatives

Conduct thorough compatibility and change dependency assessments

Develop and maintain comprehensive project documentation including complex process and data flow diagrams and use case scenarios

Translate technical concepts to non-technical stakeholders to improve trade-off decisions

Project Management

Ensure project timelines and task dependencies across work streams are well documented and conveyed to stakeholders

Report on progress to relevant stakeholders and identify risks and gaps that could affect project timeline and deliverables

Manage multiple complex projects simultaneously with minimal supervision

Determine and convey deployment plans across work streams to ensure changes are promoted keeping system dependencies and backward compatibility in mind

Build consensus among competing organizational priorities and assist in sequencing of tasks considering priority and level-of-effort

Quality Assurance

Facilitate and assist in component, end-to-end systems testing and UAT to ensure smooth deployment to production

Assist in performing root cause analysis on reported issues, working with cross functional groups to provide resolution

Requirements:

7-10 years of progressive IT Business Analysis experience

Bachelor’s degree in Computer Science or related Mathematics, Engineering or Business Management fields or equivalent experience.

Analytically oriented with strong verbal and written communication skills

Strong interpersonal skills to interact with stakeholders, SMEs and executives on a daily basis

Ability to work across multiple work streams and use of diplomatic influence to shape projects and drive progress

Ability to manage workload with minimal supervision

Experienced in relational database queries with strong analytical skills

Experience working with JSON format web service APIs and web technologies

Experienced with Word, PowerPoint, Excel and related productivity tools

Hybrid work – expected schedule of: M, F remote, Tu, W, Th in office.

We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

Paid Parental Leave

United Compassion Fund

Employee Discount Program

Career Development & Promotional Opportunities

Additional Vacation Buy Up Program (US Only)

Early Wage Access through Payactiv (US Hourly Only)

Paid Sick Leave

An inclusive and welcoming culture

Learn more about our full US benefit offerings here.

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.