Job Title: Sr Analyst, Global Analytic Insights Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Join us and be part of this journey towards greater opportunities and brighter futures. The Analyst, Global Analytic Insights will oversee a small analytic team and a will be a key owner of analytic projects that have a direct impact on improving the business. The incumbent will make an impact in small team settings, working with the project team to make data-driven recommendations to enhance call center metric performance. This position entails work within a fast paced environment continuing to hone your analytic, process improvement, critical thinking, and management expertise. **Responsibilities** **Strategic Insight:** + Work in partnership with internal and client units to gain a comprehensive understanding of their business strategies, processes, and services. + Comprehend the broader business environment in which the company operates, including industry trends, competitive landscape, and internal dynamics. + Identify opportunities that are crucial in overcoming business challenges based on impact and value. + Leverage collected insights, business environment intelligence, and data measurement for solution feasibility. **Process Review and Improvement:** + Understand, map and review assigned business processes from end-to-end. + Identify operational, financial, and technological risks, and provide quantified mitigation strategies. + Foster a culture of continuous improvement, encouraging the identification and exploration of innovative solutions. **Analytical Project Management/Participation:** + Scope and manage analytical projects, including timeline creation and documentation. + Work together with operations and/or clients to understand business problems and processes. + Conduct data analysis and present actionable and quantifiable recommendations. + Implement and track the impact of recommendations to ensure value realization. **Communication and Relationship Management:** + Keep stakeholders informed through effective communication – manage clients’ previous and current needs, align tasks to appropriate departments, showcase project gains and victories, and advise of progress and potential showstoppers. + Present analysis, findings, and other media to all levels of the organization including executives. **Data-Driven Decision Making:** + Utilize expertise in Information Systems to develop, set up, and manage coherent reports that contribute to the execution of action plans. + Ensure data reliability and validity. + Leverage data reporting to gain business insight and operationalize opportunities identified, with the possibility of employing statistical analysis for trend/insight validity. **Teamwork and Accountability:** + Ensuring client wins by initiating improvements and owning the business. + Coordinate and contribute with team members and peers to implement solutions. + Holds self accountable by following through on proposed initiatives, implementation, and outcomes. **Call-Related Tasks:** + Listen to live and recorded calls to generate data and/or spot quantifiable improvement opportunities and glean business insights. + Assess customer emotions and satisfaction levels through sentiment analysis. + Identify hindrances to issue resolution and ensure process compliance is consistent on customer interactions. **Qualifications** **Required:** + Bachelor’s degree in related field from a four-year college or university with two to four years related experience. + Strong analytical skills and ability to use descriptive statistics & predictive analytics methods to translate data into business insights. + Experience in analytic knowledge of Call Center operations. + Adept at leading solutions implementation from identification of opportunity and determining business case/potential value and ROI to results/ROI follow-through. + Verifiable skill in following through with project/solutions implementation. + Advanced/expert skills in the use of Microsoft Office applications. + Ability to work in an environment where activities and deliverables are dependent on a diverse group of technical and business functional experts. + Ability to adjust and adapt to constantly changing business needs & priorities. + Excellent communication and collaboration skills, with particular focus on promoting analysis and proposing solutions. + Ability to work quickly and efficiently without direction or supervision for extended periods. + Demonstrated ability in creative problem solving and innovative solution development. + Willing to align to a North American work schedule. + Willing to work onsite fully or as needed on client/account/business needs. **Preferred:** + Familiarity with Intuit products. + Exposure to Python, SQL, Databricks and similar applications. + Familiarity with machine learning concepts and technologies. + Experience using AI tools to create solutions. + Knowledge of Six Sigma or similar process improvement methodologies. \#LI-Hybrid #MexicoCity Location: MEX Ciudad de Mexico Insurgentes Sur Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**