Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

POSITION OVERVIEW:

The Customer Service and Troubleshooting functions are part of Global Business Services – Procure to Payment (P2P). This position is responsible for resolving all assigned incoming cases quickly and accurately, demonstrating knowledge of the end-to-end process with extreme focus on customer service, issue resolution to create a great end user experience.

This position involves operational activities and execution in routine systems and/or processes. It may require specialized training but does not require an advanced level of independent work, judgment, and/or decision-making.

The representative performs basic analysis in accounting, finance, procurement, and customer service. They apply their knowledge to synthesize information and draw conclusions based on the requested requirements.

MAJOR AREAS OF RESPONSIBILITY:

Process and troubleshoot invoices accurately and efficiently throughout the month utilizing different ERPs and systems.Pro-actively chasing outstanding actions to ensure invoices are processed and paid on time.Research and resolve supplier disputes and issues. Resolution to include root cause analysis and proactive steps to mitigate future issues.Provides customer service, answering and resolving questions, as well as customer problems; directs different cases to the department or person in charge for correct resolution; Educates internal and external customers on policies and procedures as appropriate; prepares and provides data for clients; retrieves and requests additional documentation when required.Adhere to contractual payment terms to ensure the smooth operation of the business while maximizing cash flow.Ensures that documents are processed, in accordance with policies and procedures; maintains data tracking logs for metrics, production and compliance reporting; validation of accuracy of supporting documentation used in exceptions; allocates income or expenses when processing documents; validation and recording of transactions in subsidiary books; enters journal entries; compares data from various sources with recorded transactions for processing; identification of items (e.g., documents, claims, receipts) to escalate; and verify customer information (e.g. name, supplier number) in systems.Contributes to quality control by reviewing documentation for accuracy and compliance with policies and procedures, adheres to legal and regulatory requirements to ensure compliance; Notifies management of quality issues or concerns by identifying data trends and system and process issues, and communicating to stakeholders; shares process improvement suggestions; and performs quality controls on processed documents.Completes assigned work and priorities using policies, data, and resources; collaborating with managers, co-workers, internal clients, and others involved in the processes.Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans; using the open-door policy; and applies them in the execution of processes.Maintains involvement and communication through telephone, email, chat, or any other means with internal and external clients involved in the processes.Identifies opportunities for optimization and continuous improvement of processes related to the department, to establish new strategies and apply best practices.Provides support and makes any other request that is required by the company's needs.Mentoring and training a new member of the team.Other duties as assigned.

REQUIRED EDUCATION/EXPERIENCE:

Professional Technician or university high school student in Accounting, Finance or Business Administration.3+ years of experience in Accounts Payable, Procurement or Customer Service.Shared Service Centers experience is desirable.Confident knowledge of MS tools (Outlook, Excel)Ability to multitask and follow (frequently changing) prioritiesTeam person attitude, quick learner, flexibility and high adaptability to changePositive approach and a "can-do" attitude

Nice to have:

Process Improvement/Process Standardization/Process Automation experience

REQUIRED SKILLS:

Proficiency in English: B2+ English Level.Desirable: Basic AP (Accounts Payable) Terminology knowledge in German, Swedish, Spanish, Italian, Portuguese, Dutch, French.MS Office: Word, Power Point, Outlook - Excel intermediateERPs (Enterprise Resource Planning) experience (Oracle, SAP, JD Edwards, Mainframe).Experience using Coupa software and other financial tools is desirable.

What We Offer: 

Competitive Compensation Package: Benefit from a competitive salary, Cafeteria benefits (SZÉP-card allowance), and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included. Comprehensive Health & Well-being Support: Enjoy a Medicover health insurance package with health screenings, life, accident, and critical illness insurance, as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs. Career Growth & Professional Development: Advance your skills through soft and hard skill training, continuous learning opportunities, and complimentary language courses available after three months of employment. Modern & Convenient Work Environment: Work in a modern office featuring standing desks and ergonomic chairs, located approximately 10 minutes from the city center, with complimentary parking provided. Inclusive, Multilingual Culture: Join our multilingual work environment with native colleagues, fostering a vibrant, collaborative atmosphere supported by innovative technology. Engaging Community & Events: Participate in exciting team and company events, including social responsibility initiatives and after-hours activities, as we celebrate diversity and shared achievements. 

We offer an innovative, forward-thinking environment with outstanding career development prospects. Join us and be part of a team that stands for integrity, intensity, involvement, and innovation.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.