Description

The Sales Performance Management Senior Business Analyst (SBA) will serve as a critical bridge between business stakeholders and the Incentive Compensation Management (ICM) technology team. This role will focus on capturing and translating incentive plan changes, business requirements, and operational needs into clear, standardized technical documentation that enables timely and accurate delivery of ICM solutions. 

This position directly addresses current organizational gaps where data engineers and ICM developers are required to perform business analysis themselves. By owning this translation layer, the SBA ensures efficiency, reduces rework, and enables consistent handoffs that support scalable and sustainable ICM operations.

Primary responsibilities include:Business Analysis & Requirements Translation

• Partner with Incentive Administration, Business Support, and Line of Business stakeholders to gather, clarify, and document incentive plan changes and requirements.

• Translate business objectives into detailed functional and technical specifications consumable by ICM engineers and data teams.

• Facilitate design sessions and backlog grooming to ensure priorities are clearly defined and business impacts are understood.

Documentation & Standardization

• Develop and maintain standardized templates for plan design, handoffs, and requirements gathering.

• Ensure documentation supports audit readiness, transparency, and repeatability across all incentive processes.

• Establish governance for documentation consistency across the ICM team.

Process & Collaboration

• Act as a liaison between business partners and technology teams to drive joint prioritization, retrospectives, and MVP optimization.

• Support relentless prioritization of incentive projects and enhancements to ensure alignment with business goals.

• Contribute to the foundational reference data repository, ensuring that core plan design elements and requirements are easily accessible.

Team Enablement & Efficiency

• Reduce reliance on data engineers and ICM developers for frontline business analysis by owning the translation and intake process.

• Identify and recommend process improvements that close gaps between plan design, documentation, and technology build requirements.

• Help foster a shared services model for business analysis that can scale across the ICM organization.

Qualifications

• Bachelor’s degree in Business, Finance, Information Systems, or related field.

• 5+ years of experience in business analysis or process management, ideally supporting incentive compensation, sales performance management, or financial systems.

• Strong capability in requirements gathering, process documentation, and business-to-technical translation.

• Familiarity with incentive compensation systems (e.g., Varicent, Callidus, Xactly) strongly preferred.

• Experience with project management tools such as JIRA, Confluence, and SharePoint.

• Excellent communication skills with ability to engage both technical and non-technical stakeholders.

• Strong organizational skills with a focus on repeatability, scalability, and governance.

Key Competencies

• Bridge Builder – Connects business needs with technical delivery, closing gaps across stakeholders.

• Documentation Discipline – Champions standardization and clarity in requirements and handoffs.

• Collaboration – Partners effectively across Business Support, Incentive Administration, and ICM technology.

• Process Improvement – Identifies inefficiencies and implements solutions that increase speed and reliability.

• Prioritization – Skilled at managing competing demands and enabling MVP-focused delivery

Hours & Work Schedule

Hours per Week: 40 hours a week

Work Schedule: 8:30 am - 5:00 pm Eastern time zone

Pay Transparency 

The salary range for this position is $94,863- $142,295 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.