This role is an individual contributor role based in our São Paulo corporate office and is for a passionate, dynamic, analytical, innovative, hands-on, and customer-obsessed person.
Amazon aims to exceed the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and in the most cost-effective way as possible. In this way, Amazon Brazil Transportation excellence team is looking for an experienced Program Manager with a focus on delivering results, to manage and execute the short term Brazil Network speed planning, working closely with Delivery Experience team and operations across the country.
The successful candidate will be able to create, develop, prioritize and drive solutions that result in promise-speed improvement actions, always focusing on customers' experience. This position is focused on short term activities, closely working in operations and daily actions. Ability to influence stakeholders across multiple geographies and organizational levels are essential.

Key job responsibilities
•Daily deep dive on root causes that might deteriorate speed, looking for requirements to improve Customer Experience (CX) in alignment with business North Star and goals
•Understand and support a speed improvement plan for all channels in BR building requirements that will be connected with all operations miles and nodes (fulfillment centers, Sort centers, delivery stations, etc.)
• Develop tools and mechanisms to bridge all speed improvements goals
• Work to connect fulfillment and transportation plan in each mile, to optimize Cost to Serve costs on each channel.
• Develop reports to communicate speed results, as well as analyze the results of each area which may affect speed performance
• Support write strategic documents that clearly communicate the supply chain vision to senior leadership