Category Phlebotomy Location Albuquerque, New Mexico Job function Operations Job family Patient Services Shift Day Employee type Regular Full-Time Work mode On-site Job Description

Specimen Collection Technician - Albuquerque, NM - Monday to Friday (Rotational Weekends) - 8:00AM-5:00PM

Responsible for performing drug screen collection activities (urine drug screen specimen collections or phlebotomy) in the Patient Service Center (PSC) accurately and on time. May also be required to receive and register patients using electronic or paper requisitions and/or perform phlebotomy in high volume PSC.  

Pay Range: $17.75+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hoursBest-in-class well-being programsAnnual, no-cost health assessment program Blueprint for Wellness®healthyMINDS mental health programVacation and Health/Flex Time6 Holidays plus 1 "MyDay" offFinFit financial coaching and services401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of serviceEmployee stock purchase planLife and disability insurance, plus buy-up optionFlexible Spending AccountsAnnual incentive plansMatching gifts programEducation assistance through MyQuest for EducationCareer advancement opportunitiesand so much more!


Responsibilities: Communicates appropriately with clients, customers, coworkers and the general public.  Greet customers appropriately. Treat all customers in a courteous manner Keeps information confidential per company and procedural policies.  Communicates all unresolved problems immediately to the appropriate Manager, Supervisor, Group Leader or Phlebotomy Services Rep. II for resolution. Remains polite and courteous at all time.  Ensures all drug screen specimens and phlebotomy specimens are collected accurately and on time.       Collects specimens according to established procedures.  Responsible for completing chain of custody forms accurately.  Responsible for completing requisitions accurately Phone employers (clients) to verify test(s) ordered, discuss collection or identification issues, per established procedures. Package specimens for transport.  Maintains required records and documentation.  Reads, understands and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual).  Maintains all appropriate PSC/Collection logs.  Clerical duties: filing, maintain customer log, fax Medical Review Officer (MRO) documents as required, prepare MRO and employer (client) envelopes for mailing. May require electronic data entry.  Assist with compilation of monthly statistics and data. Submits data on time monthly.  Submits accurate time and travel logs as directed by management and on time.  Submits accurate expense forms, if applicable, on the required day.  Demonstrates organizational commitment.  Miscellaneous duties and responsibilities. Keeps work area neat and clean. Disposes of biohazard containers when scheduled.  Help with inventories and stocking supplies as assigned.  Answers phones and dispatches calls when assigned.  Participates on teams and special projects when asked.  


Qualifications:

QUALIFICATIONS

Required Work Experience: 

Must have reliable transportation, valid driver license and driving record that meets Quest Diagnostics driver safety guidelines, if applicable. Customer service in a service environment.  

Preferred Work Experience:  

N/A

Physical and Mental Requirements:  

Must be available for on-call collections 24/7. Must be flexible and available based on staffing requirements; weekends, holidays, on call and overtime.  Occasionally lifting up to 25 pounds May require extended periods of focus  May require extended periods of sitting or standing Ability to manage stress  Capable of handling multiple priorities in a high volume setting 

Knowledge:

Knowledge of various types of specimen collection procedures (urine, phlebotomy)The position requires the ability to effectively communicate in English.

Skills:

Organizational skills Strong interpersonal skills Strong communication skills Ability to commit to clerical duties and electronic data entry  Able to manage concerns of customers and employees in a professional manner 

EDUCATION 
High School Diploma or Equivalent(Required)

LICENSECERTIFICATIONS 
Medical training: medical assistant or paramedic training
Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana)
Valid driver’s license(Required)

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.