At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job TitleSpecialty Program Assistant II
LocationCleveland
FacilityCleveland Clinic Main Campus
DepartmentDDSI Bariatric Surgery-Digestive Disease Institute
Job CodeU18036
ShiftDays
Schedule8:30am-5:00pm
Job Summary
Job Details
Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
This role is rewarding to the right caregiver who is compassionate to the suffering of chronic disease and wants to help patients' complete requirements needed to access surgical treatment. You will improve access to care for patients suffering with obesity. Obesity and related illnesses are a great burden for patients and with the help of their patient navigator they have a much better chance of completing requirements and obtaining the necessary surgery to combat the disease. Cleveland Clinic is the best healthcare organization in America and provides caregivers with a supportive collaborative working environment.
For additional information on the bariatric Program at Cleveland Clinic click here https://my.clevelandclinic.org/departments/bariatric
A caregiver in this position works M-F, 8:30am—5:00pm. No weekends/holidays. This is a Hybrid role – 1 remote day per week (after one year).
A caregiver who excels in this role will:
Coordinate insurance, communication, and guest relations support to facilitate the patient journey for the procedure within the Clinical Specialty Program. This includes patient phone calls, insurance company correspondence, collating medical documents and submitting to insurance for approval.
Facilitate communications between patients, healthcare providers and insurance providers to provide additional information for denials and appeals.
Take trouble shoots calls to ensure appropriate representation of the Program requirements.
Coordinate and maintain database systems to assist patients in reaching their Program goals.
May require working regularly with nurses, physicians, and medical assistants to move patients to the insurance approval stage.
Develop improved processes for patient throughput using database resources.
May consult with third party vendors to customize data base to better meet the needs of the department.
Work with a team to organize policies and procedures needed for national accreditation and registries.
Run daily reports to assist the workflow or ongoing Program needs.
Monitor completion of report tasks and offer education and assistance, as necessary.
May assist with planning and coordination of unique events and media stories.
Minimum qualifications for the ideal future caregiver include:
High School Diploma or GED and 3 years of experience in a hospital, medical, or other administrative setting
OR Associate's degree in business or a related healthcare field may substitute for up to 2 years of experience
OR Bachelor's degree in healthcare, finance, business, or other related field may substitute for up to 3 years of stated experience
Preferred qualifications for the ideal future caregiver include:
Knowledge of computers and software programs and data entry
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
Normal physical demands include dexterity sufficient to operate CRT/PC and other office equipment.
Requires the ability to sit and be stationary for prolonged periods of time.
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required. No patient contact.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities