Location: Fishers Hospital – Orthopedics Department
Schedule: 7:30a to 4:00p

Overview:

The Registration Specialist plays a vital role in facilitating patient flow from entry to destination in a timely, accurate, and professional manner. This position ensures the creation of accurate financial and demographic records to support optimal reimbursement and clinical outcomes.

Daily Responsibilities:Opening Duties:

Arrive 20 minutes prior to the first appointment of the day

Turn on clinic lights and waiting room TV

Unlock/open clinic doors

Verify all patients are pre-registered for the day

Check fax machine and retrieve iPads if needed

Pull records and referrals for the day

Check in virtual patients

Check-In Duties:

Ensure patient location is accurate in Cerner

Verify pre-registration status

Check in patients, scan insurance/ID, and complete paperwork

Monitor and clear work queue twice daily

Respond to front office pool messages by end of day

Scan documents and manage medical records as needed

Review bump list and manage mail/new patient/no-show letters

Check-Out Duties:

Schedule follow-up appointments and provide appointment cards

Review and work Luma report daily; call patients who cancel without rescheduling

Ensure work queue is cleared by end of day

Closing Duties:

Plug in MAARTI or iPads if needed

Check and empty fax and printer trays

Confirm with clinical staff that all patients have been checked out

Tidy waiting room and dispose of trash

Collect yellow superbills and place in designated tray

Turn off lights and lock doors (if applicable)

Key Responsibilities:

Schedule appointments and interview patients to collect medical information

Explain departmental and hospital charges and policies

Validate and enter charges into appropriate systems

Collect necessary payments

Answer incoming calls and direct patients and visitors appropriately

Qualifications:

High School Diploma or GED required

Prior experience in a healthcare setting preferred

Ability to learn and retain medical coding (ICD-10 and CPT coding preferred)

Ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred

Basic proficiency in Microsoft Office applications (Word, PowerPoint, Excel)