Role Purpose

· To provide process expertise in Cash Apps to achieve the key objective of ensuring process improvements that drive faster allocations.This includes the following focus areas:

· Continuous improvement in Cash apps processes with detailed analytics and defining sustainable and measurable solutions

· Be the key resource for projects related to task transitions, process changes and system deployments, ensuring processes are compliant to GOM/GSOP, relevant CRISP/internal controls and that process deviations are approved and documented

· Assist in migration and thereafter to come up with standard alignments to GOM ROM processes

· Contribute and support the preparation of SPR/Regional SPR decks for relevant countries in scope

Key Responsibilities

· To ensure timely, qualitative and efficient processing of bank receipts, checks and cash transfer

· To guarantee effective allocation of payments, credit notes and adjustments to customer invoices

· To manage and process customer remittances advices

· To timely investigate payment related queries

· To investigate and resolve un-allocated & un-applied receipts; and contact customer if required

· To execute direct debit, refund, intercompany batches as required by collection treatment plans

· To post invoice and bank interfaces to ERP

· To execute timely end-of-month closing activities in line with guidelines provided

· To manage customer escalation up to closure of the issue

· To control credit exposure and ageing balances for cash accounts

· To coordinate any process dependencies with external parties

Key Requirements

· Bachelor Degree or equivalent

· Minimum 3 years Credit Admin experience

· Good telephone conversation/handling skills

· Good communication and conversational skills

· High customer focus and service orientation

· Advanced MS excel knowledge