JUNIOR ACCOUNTING SPECIALIST 

     

This position will be filled as a NE6, depending on relevant experience, and may be assigned to any of the Billing Services teams. This position is not remote and will require 4 days working in the office.

  

JOB SUMMARY:   

This position’s primary purpose is to provide accurate and timely billing for Georgia Power’s retail electric service accounts on various rates and programs. These employees do so by analyzing customer accounts and performing the necessary transactions needed to resolve billing and service order exceptions as outlined in the Company’s Standards, policies, and procedures. 

  

JOB REQUIREMENTS 

High School Diploma  Comprehensive knowledge of Customer Service and Billing work processes  Process knowledge and skills of service orders, adjustments, WFM’s, NESB’s, billing and payment options, itemizations, and account analysis  Ability to manage complex business issues in an environment where change is routine   Knowledge of GPC Rules and Regulations, standard policies and procedures  Skilled use of computer and software application tools - Microsoft Office, CSS, ARMS, Sensus, MDM Webreads, PayGo, eGain and other peripheral system applications  Working knowledge and understanding of simple and complex Billing methodologies, including rates, riders, taxes and adjustments (standard and prepaid rates)  

 

JOB RESPONSIBILITIES:  

Review, correct and process exceptions for billing/service order transactions from WFMs or other sources  Analyze customer account transactions and energy or demand data  Validate daily and monthly billing and take corrective action when necessary  Render each customer an accurate and timely bill utilizing all the tools and information available across all billing related systems  Process miscellaneous requests received via miscellaneous work items, email or eGain (i.e. Prepay)  Process CSS service order exceptions utilizing data available across a myriad of systems  Process special projects related to complex operations, such as end of cycle PrePay reconcilements, cross meters corrections, bulk rate corrections, and AMI or meter exceptions  Record and maintain accurate billing documentation on accounts  Support periodic audits, tax and rate verification and billing adjustments (i.e. Franchise Fee, sales tax, rate audits)  Effectively respond to the requests of internal partners to support the needs of electric service customers  Generate routine or ad hoc reports and assist with the analysis of data  Adhere to all guidelines to ensure that transactions are properly summarized and reported, and that assets are safeguarded  Support other customer-focused organizations in resolving customer issues (i.e. Metering Services, External Affairs, etc.)  Participate in call support as needed for outage restoration and other situations resulting in high call volume  
  

 

BEHAVIORAL ATTRIBUTES DEMONSTRATED: 

Behaviors consistent with Our Values of safety first, unquestionable trust, superior performance and total commitment  A strong focus on Safety Excellence Effective interpersonal and conflict resolution skills to build teamwork and trust Excellent analytical, problem solving, and decision-making skills Excellent verbal and written communication skills Good organizational skills and ability to multi-task A focus on the customer with the ability to adapt to constant change Sound judgement and discretion concerning confidential and sensitive issues/information Being a team player with the ability to build and maintain effective relationships High initiative and focus on personal development