Key Responsibilities:

· Review, validate, and process customer deductions and claims in a timely manner

· Analyse backup documentation (e.g. proof of delivery, customer remittances and chargebacks, contracts etc) to determine claim validity

· Collaborate with internal teams (Sales, AO, Pricing, Credit, Compliance teams) to resolve disputes and identify root causes

· Communicate with customers to clarify and resolve discrepancies

· Account Reconciliation

· Recommend process improvements to reduce preventable deductions and streamline resolution

· Provide training and guidance to junior team members or new joiners as needed.

· Support with reports and dashboards to track deduction metrics, resolution timelines, and aging

Knowledge, Skills and Abilities:

· Proficiency in Problem solving, analytical skills and continues improvement

· Detail-oriented with strong organizational skills and ability to manage multiple priorities.

· High level of empathy and emotional intelligence

· Experience with SAP and Salesforce

· Proficiency in Microsoft Excel

· Ability to read, write and communicate in English in a business setting (C1/C2)

· Proactive, Self-motivated and self-directed individual

· Logistics & Supply chain knowledge desired

Requisite Education and Experience / Minimum Qualifications:

· University degree in Finance, Accounting, Business Administration, or a related fields

· Minimum of 3-4 years' experience in a support role within Order-to-Cash, Billing, or supply chain departments