JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

REQUIRED SKILLS & EXPERIENCE

Strong communication skills with ability to explain technical concepts clearly to audiences with varying levels of technical knowledgeProven aptitude for advanced use of business technology platformsKnowledge and understanding of facility management technology platforms is an advantageLogical thinker, with a proven ability to problem solve and deliver client solutionsAbility to train and disseminate knowledge to a wide teamResults-driven and with a strong sense of ownershipSound planning and organizational skills to prioritize work and meet tight deadlinesAbility to work well in a team-based environment with flexibility and ability to readily adapt to changing situations

EMPLOYEE SPECIFICATIONS

Knowledge of Information Systems, Computer Science, Computer Engineering, Business IT, or other relevant disciplinesDemonstrated experience in Helpdesk Delivery, Technical Support, and AdministrationExperience with Project and Stakeholder Management

DUTIES & RESPONSIBILITIES

Key Relationships

Serve as single point of contact for Central Corrigo Team in the use and optimization of the Corrigo platformBe the right-hand person to the account leadership on systems and workflow performancePerpetual training and coaching of ops teams to ensure Corrigo workflow proficiency is at a high level across the boardBuild effective working relationships with the broader Corrigo Champions communityWork with regional Business Intelligence team to support BI reportingMaintain relationship with finance to ensure seamless integration with JLL Finance systemsImplement and manage the Corrigo Platform for account teamsWork closely with the Implementation team to deliver optimum technology to the business

Platform Optimization

Closely monitor key performance metrics and lead change and improvement where requiredContinually explore and promote workflow improvement opportunities, ensuring interaction with and approval from the platform governance team where requiredEnsure account solutions and processes are compliant with SOCR requirements and APAC agreed standards as per CSC processesProvide basic workflow solutions to issues reported and see problems through to resolutionResearch, diagnose, troubleshoot and identify solutions to resolve system and workflow issuesEnsure implementation of all software upgrades and appropriately leverage new features within business operations

Solution Development

Support account leadership to deliver Corrigo solutions for your respective account, in consultation with key account staff and Corrigo support where requiredWork closely with technical team on database updates and design

CSC Business as Usual Support

Provide recommendations for process improvement and implement changes on processes accordinglyCoordinate resolution for all levels of escalated issuesConduct new hire and refresher training sessionsParticipate in professional and personal development programsSupport additional initiatives as assigned, including facilitation of boot camps, weekly forums, and similar activities

KEY FOCUS AREAS

Data Administration

Perform data administration and system configuration tasks in Corrigo account instances, in the following areasUsersCustomer ContactsProperty DataSpace DataWork Types (Tasks)Specialty DispatchPreventive Maintenance SchedulesRecurring Maintenance SchedulesEquipment/Assets

Performance and Analysis

Development and analysis of reports to monitor workflow performance and data integrityDrive behavioral change on account to enhance performance metricsAuto AssignmentMaximize rate of auto assignment and dispatch through intelligent analysis and maintenance of auto assignment tables and configurationPerform data and workflow audits to find and fix gaps in the account instanceProvide recommendations for process improvement and implement changes on processes accordinglyManage not-to-exceed (NTE) parameters on tasks to balance cost control and efficient process

Location:

On-site –Taguig, Philippines

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.