Job Title: Specialist – AFR

Job Location: DGFF GSC BOM, Vikhroli

In this role, you will have the opportunity to operate on a segment of service we offer for Air freight, and drive improvements in the process.

Key Responsibilities:

· Interact with country representatives and various stake holder in your regular execution of assigned tasks.

· Participate in problem solving and process improvement process together with team manager.

· Assist to meet performance targets.

· Evaluate department processes. Recommend and coordinate needed changes based on process analysis.

· Work closely with colleagues in the business to identify solutions, best practices and KPIs to improve existing processes.

· Assist staff to resolve complex problems and responsible for quality control.

· Ensure thorough documentation for the process.

· Participate in additional projects assigned by the team manager.

· Ensure process compliance.

· Drive Customer Satisfaction Processes.

Required Skills/Abilities:

· Graduate (Bachelor’s degree from a recognized University in any discipline)

· Minimum 3-4 years of experience.

· Logistics background / Air Freight operations experience will be added advantage.

· Good Computer knowledge (words, excel, power point).

· Good Communication (verbal and written) and interpersonal skills.