Title: Specialist - AFR

Location: GSC BOG

Ensure the management and monitoring of shipments, establish good communication with the customer analyzing the situation.

Key Responsibilities:Analyze, process instruction/requirements and manage the import/ export OFR/AFR operations for different customers.Frequent contact with stakeholders to be aware of shipment status and Keep customers timely informed about import processes of their shipments through emails, Calls and Status Reports.Proactive monitoring of shipment status in internal Tools (CW1, DHLi, FSI3) but also on Carrier’s websites.Give support on track & trace activities and performance reporting for Shipment Management Service Line.Add value to our customers through continuous improvement initiatives.Cross-training within the team

Skills / Requirements:

Students/professionals in industrial engineering, international business, or related fields.Minimum of 1 year in Logistics. OFR/ AFR Knowledge is a plus.Good communication in English B2 (verbal and written).Customer service and communication skillsTeamwork and autonomyEmployees who have been in the organization for 12 months or in their current roleEmployees that are not in transition projects

Relevant information:

Type of Contract: Indefinite - Directly with DHL Colombia.Performance bonus up to 16% of salary Food Allowance