Responsibilities:Establish computer accounts for new hires and rehires, manage account permissions upon approval, and conduct account exit procedures for departing employeesCreate new telephone accounts for desk phones and mobile devices upon request and approvalProvide assistance to users experiencing account difficulties, including password resets, account lockouts, and two-factor authentication setup and usageLiaise with mobile phone vendors for the procurement, troubleshooting, and removal of mobile phones and hotspot devicesParticipate in weekly New Hire Orientation meetings to facilitate new employee account onboardingSupport other physical IT tasks, such as system lifecycle activities, IT space organization, and general maintenance of technical areasPerform other duties as assignedRequirements:1-4 years of experience in IT supportProficiency in Windows, Mac, and Linux operating systemsExceptional technical verbal and written communication skillsAbility to communicate professionally and courteously with colleagues and clientsProactive, energetic, possessing strong organizational skills and the capacity to prioritize workloadDetail-oriented and capable of efficiently managing a diverse range of tasksAdept at effective time management, triage, and prioritization based on production requirementsCapable of regularly lifting 50 lbs
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
Compensation and Benefits
A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.