When it comes to putting people first, we're number 1. 

The number 1 Top Employer in South Africa. 
Certified by the Top Employer Institute 2025. 

 

Role Purpose/Business Unit:

 

Provide support for the Converged Charging System and other IN Telecoms systems and servicesProvide input to solution architecture, strategy and design for the Converged Charging System and other IN Telecoms systems and servicesDevelopment of Application Code or scripts to help in optimising Operations and Support of the Converged Charging EnvironmentResearch and investigation into latest technology to be incorporated on prepaid network to ensure stability, innovation and cost saving. This includes research into Digital Technologies like AI and RoboticsProvide input into product development and support of Converged Charging System and other IN Telecoms systems and services.Maintain availability targets on Supported systems and services.Provide support to Customer Care and Billing CounterpartsEnsure business continuity in place for prepaid systems and servicesCapacity planning on Supported systems and servicesYour responsibilities will include:

 

Routine system preventative and corrective maintenance on IN Telecoms systems. Procedures are to be reviewed and amended on an on-going basis, looking for more optimal ways of carrying out these system/application checks.Support of IN Telecoms systems and services, core system being the Converged Charging systemProvide high level support to customer care regarding customer queries on prepaid transactions performedProvide high level support to junior members in the IN Telecoms teamFocus on system, application and database administration and optimisation. This includes all possible tasks required on supported systems. Assistance can be obtained from vendors with the aim of carrying out those tasks going forward.Monitor and manage IN Telecoms service availability of 99,98%. Find effective and efficient means of ensuring this availability target is achieved. This includes proactive monitoring and detection of problems, improved means of ensuring resilience/redundancy and improved means of restoring service when interruptions to service are experienced.High level and operational support.Proactively monitor, manage and optimise resource/capacity utilisationEvent and fault management.Configuration managementCompilation of operational manuals on all systems.Compilation of statistical and fault reporting system. Controlling supplier/vendor trouble tickets.System Security and Backup Administration.Service Desk Administration.Co-ordinate and facilitate meetings.Follow ISO Quality Assurance Procedures.Maintain technical library and documentation.Compiling and distribution of job orders as per change management procedures.Liasing with BSG, WASPS, NMC Suppliers/Vendors and other divisions within Vodacom on a daily basis. Proactive involvement in projects related to architecture changes, upgrades and the implementation of new systems and services. This includes high involvement in design, testing, implementation and comprehensive monitoring once new systems and services are implemented.Ensuring systems and applications are performing optimally. This includes collecting data, analysis and executing required actions.Constantly look at ways of being proactive to issues that occur on system and application levelInvestigation into support tools that will assist in operations being increasingly effective and efficientInvestigation into replacement systems and applications to improve performance as well as save capex and opex costsDisaster recovery planning and implementation on supported systemsSecurity and SOX administration on supported systemsThe ideal candidate for this role will have:

 

Degree or Diploma in Engineering or Computer Science or equivalent tertiary qualification Rotational after hour’s standby duties and overtime         Provide high level support to junior team members (office hours and after hours)Must be willing to travelMust be in possession of a valid driver’s licenseMust be willing to work across INTSS departmentsMust be willing to work irregular hoursMust be willing to take management delegation when requiredCore competencies, knowledge, and experience:

 

Computer applicationsAnalytical thinkingProblem solvingInterpersonalCommunicationsTime managementTechnical WritingSystem ArchitectureCo-ordinatingImplementationCreativityPresentationFacilitationDecision making                                                   Supervisory and mentoring skillsGSM network (intermediate to advanced)Mobile Telecommunication Industry (advanced)                                         Intelligent Networks (advanced)Prepaid/Postpaid Charging (advanced)                 Converged Charging systems (advanced)                    System and application monitoring applications (advanced)Operating systems (Unix – advanced, Linux - advanced)Database administration (Oracle – intermediate, MYSQL - intermediate)Intelligent networks and technology (advanced)Business Ethics (intermediate)Engineering Standards (advanced) Business Processes (advanced) 3-5 years Telecommunications experience3-5 years Prepaid/Postpaid Charging Experience (OCS/CCS)3-5 years advanced experience on Java/C/C++  based applications and UNIX related systems and applications.Software Development Experience will be advantageous.Experience on Digital Technologies like Big Data, AI, Robotics/Automation will be advantageous.Advanced Experience in UNIX, UNIX ADMIN, and TCP/IP.Advanced Experience in Database admin on Oracle and MySQLAdvanced Experience on the Microsoft Office package, i.e. MS Word, MS Excel and MS Power PointWe make an impact by offering:

 

Enticing incentive programs and competitive benefit packagesRetirement funds, risk benefits, and medical aid benefitsCell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

 

 

Closing date for Applications: 19 August 2025 

 

The base location for this role is Midrand, Vodacom Campus   

 

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.