Work Schedule

Environmental Conditions

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our mission is to enable our customers to make the world healthier, cleaner, and safer. From advancing life sciences research and solving complex analytical challenges to improving diagnostics and driving laboratory efficiency, we empower our customers with innovative technologies and services.

Within Thermo Fisher, our Global Business Services (GBS) Shared Services team is transforming how we work, optimizing processes, and driving productivity. With over 2300+ colleagues across five global locations, including our Sofia site, we deliver scalable, cost-effective solutions. Since its establishment in 2013, the Sofia Finance Shared Services center has been operating for over 10 years with a proven track of record of success and growth and is designed to serve our global customers across various financial functions, including Procure to Pay, Record to Report and Order to Cash.

The Specialist, Transformation – Customer Care will contribute to and support comprehensive process transformation initiatives within the Customer Care workstream. This includes the understanding of the transformational funnel, collaborating with various stakeholders, supporting seamless migrations and transitions according to the Invest and Shift methodology. Overall, the Specialist will play a role in successful activity migration to GBS, achieving Customer Care efficiency targets and enhancing the customer experience.
Key Responsibilities:
• Understand the transformation portfolio of the Customer Care workstream, support dedicated initiatives
• Support migrations and transitions, work with Transformation Manager and Senior Analyst on process related deliverables especially in Strategize and Design phases
• Map and assess processes, identify opportunities, and support the design of the future state processes
• Understand and apply Invest and Shift methodology through transition work
• Partner with Operations teams, Business Opex teams, PPI and Digital Enablement to contribute to end-to-end process improvements globally that align with business strategy
• Assess process simplification and standardization opportunities that will eventually drive Automation within the process
Minimum Requirements/Qualifications:
• Bachelor's degree in a related field, Master's degree preferred: A high level of knowledge in business, economics, or a similar discipline.
• 3-5 years of experience in Customer Care/Process Excellence.
• Proficiency in Visio and Promapp is an advantage: Ability to create detailed and optimized process maps using these tools.
• Leadership and project management skills: Ability to coordinate teams and manage projects, initiatives effectively.
• Excellent analytical, communication, and stakeholder management skills: Ability to analyse complex data, communicate effectively with various stakeholders, and ensure high levels of stakeholder satisfaction
• Has a commitment to continuous learning and continuous productivity improvements
• Excellent attention to detail required
• Self-directed, dynamic and customer-centric change-agent who thrives in a challenging and changing environment
• Highly collaborative; aligns effectively with colleagues and business partners to deliver results

We are seeking a dedicated professional with a keen attention to detail and strong financial analysis skills. The ideal candidate will excel in vendor relationship management and place a high emphasis on continuous improvement. This role requires effective team leadership and collaboration, along with adaptability to changing environments. We value ethical conduct and are looking for someone who embodies these principles in their work.

Why Thermo Fisher Scientific?

We pride ourselves on our inclusive and collaborative culture, where every voice is valued, and ideas are encouraged. We believe that diversity and inclusion are essential for fostering innovation and driving business success. As an equal opportunity employer, we are committed to providing a workplace that is free from discrimination and harassment.

Apply today and be part of a company that is making a difference!

Join us in our mission to enable our customers to make the world healthier, cleaner, and safer.

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