Requisition ID: 68450 

ABOUT WHIRLPOOL CORPORATION 
Whirlpool Corporation (NYSE: WHR) is a leading kitchen and laundry appliance company, in constant pursuit of improving life at home and inspiring generations with our brands. The company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2023, the company reported approximately $19 billion in annual sales, 59,000 employees, and 55 manufacturing and technology research centers.  Additional information about the company can be found at WhirlpoolCorp.com.

This role in summary

 

Whirlpool is currently seeking a Specialist, Supply & Logistics in our POFT (PRODUCT ORDER FULFILLMENT TEAM). This role will be based onsite at our Riverview Campus.

 

The order fulfillment organization works to ensure the timely fulfillment of customer orders from our distribution centers. Based on the trade partner serviced, the process will vary. The goal is to collectively (across several groups) ensure excellent customer service and communication related to the on-time fulfillment of customer orders. This role may require work utilizing databases and other tools to identify at-risk orders and resolve any issues preventing delivery, our focus is on the conversion of orders to delivery. These issues will vary from back-ordered products to transitions, set-aside orders, and others. This work is highly visible, fast-paced, and is perfect for someone with the ability to think critically, apply lean principles, problem solve, work independently, put people at ease, and make the Whirlpool order experience a mutually rewarding one. We work to provide cross-functional support and serve as a point of contact for the R&B Sales Organization and TX/CX Order Management for escalated issues.  We are responsible for communicating solutions and updates to our trade customers and process partners across the organization. We actively look for opportunities to improve our work using CI methodologies and tools. We interact with both internal and external process partners, as well as directly with the customer, to resolve order issues daily. 

(This position is located in Center if local, based on Whirlpool corporate standards

Your responsibilities will include

 

Research order availability issues for the contract channel, either resolving the issue or proposing an alternative option within TX guidelinesWork with TX, Logistics, and trade customers to resolve outstanding delayed deliveriesBe available for internal process partners to create or cancel delivery documentsResearch and assign set-aside orders and other prioritizations within our channelMaintain key metrics as designated by the team, including lines per hour and eCRM utilizationResearch and implement automation within team databasesUtilize Standardized Work methodology to identify wastes in current processes and eliminate those wastesIdentify systemic problems, evaluate potential solutions, and make recommendations for a course of actionWork with TX, Logistics, Inside Pass,  and TCT to resolve outstanding delayed deliveries and critical fulfillment issues.Monitor open orders in assigned regions and perform quality assurance for order processing to ensure complete, on-time deliveries across all channels. Work cross-functionally across the organization to determine areas of opportunity in resolving at-risk ordersDaily fulfillment and optimization of truckloads shipping directly to the trade customer at the FDCs (Factory Distribution Centers) and RDCs (Regional Distribution Centers).Fulfilling orders or trade partners and end consumersFlexibility with schedule to include working 10-7 EST late shiftMinimum requirements

 

Requirements 

1+ year of experience in Supply Chain Order ManagementHigh School Diploma or GEDPreferred skills and experiences

 

Bachelor's DegreeOrganizational SkillsCustomer service and communication skillsWork in multiple systems at one time and go between (ie; SAP ECC, SAP eCRM, MS Access, MS Excel, & Google Suite).Work independently and come up with new resolutions based on data researchedPositive attitude, willingness to accept constructive feedbackDriver of change and demonstrated ability to  problem solve and critically thinkLearn quickly and adapt to new situations, environments, and tasksSales/Trade relations and ability to collaborate

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What we offer

 

Generous benefits package, Whirlpool employee discount, fitness & educational reimbursement programs, kitchenettes, and more! Saint Joseph/Benton Harbor locations: Beautiful, recently renovated office space, free coffee, biking/walking trails, and access to The Eddy - Early Childhood Center (depending upon availability - additional costs required).

Additional information

 

Our goal is to provide an environment that helps you bring your best to Whirlpool every day.  We offer flexibility and industry-leading time-off benefits that will help you balance what’s important at work and at home, including:

 

Always On Flexibility - You will have the autonomy to manage personal, family, and outside-of-work commitments as needed. Two-Week Work from Anywhere - Minimum of one-week increments for a total of two weeks per year.Sabbatical - Four weeks paid leave after every five years of service.

Connect with us and learn more about Whirlpool Corporation

See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.

Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.