Asset Protection – Armored Car-Smart Safe Specialist
General Summary:
The Asset Protection Armored Car-Smart Safe Specialist supports the stores and field in day-to-day cash collection operations of armored car and smart safes. The specialist is expected to facilitate and resolve performance issues on a store-by-store basis, aid project management, and train Family Dollar associates on the use of the smart safe. The specialist will work to build solutions and recommendations to drive performance improvement and compliance for armored services & smart safes within our stores.
Principal Duties & Responsibilities:Partner with vendors/third party project management teams and internal business partners to resolve store smart safe usage problemsManage the cash loss inbox and respond to all store/field email requestsProtect store safety by monitoring store cash amounts to prevent excess amounts from accumulatingArrange emergency pick-up/drop-off service in stores where service disruption has caused excess amounts to accumulateCommunicate with stores and vendors in timely manner for holiday pick up schedule changes, service disruptions and emergency pick-upsEnsure timely issue resolution from vendors and/or internal business partnersReview survey install data and partner with the field team to manage smart safe moves (store closures, renovations)Coordinate with AP Budget & Forecast Manager to ensure that all projects are delivered on-time, within scope and budgetConduct in-depth analysis using data collected & combined from multiple data sources to provide actionable recommendations for compliance improvement (manual drops, change order payback, smart safe capacities)Responsible for developing and delivering effective presentations and reporting solutions for Asset Protection, Operational & Treasury leadersResponsible for identifying opportunities and coordinating projects across Asset Protection and cross functional teams. Deliver reporting on a daily, weekly & monthly basis covering performance improvement and compliance Support ad hoc data and analysis requests from leadership teams in Ops/AP/Treasury departmentsCoordinate with field Asset Protection team to review exceptions and train field & store personnel
Major Tasks & ResponsibilitiesManage all daily email communication from stores/vendors/business partners and follow up to ensure issues have been resolvedMaintain detailed tracking of burglary incidents, vendor claims and paymentsIdentify trends, develop solutions, project planning and data analysisProduce daily/weekly/monthly reporting for field AP/Ops teams and leadership to review and utilizeLead presentations and training sessions for field teams, cross functional & department leaders Synthesize findings and make recommendations to upper managementContinuous improvement in all analysis & reporting to fine tune action items
Minimum Requirements:Bachelor’s Degree or 2-3 years’ experience in an analytical/project management roleStrong computer skills (Expert Excel & PowerPoint)Exceptional organizational skills including attention to detail and multi-tasking skillsAbility to process and organize high volume of daily emails and communicationsStrong analytical & problem-solving skillsExperience leading presentations & training Project management experience Excellent written and verbal communication skills