**Job Title: Specialist, Service Delivery** **Description:** In this role, you’ll support and drive end-to-end service delivery by partnering with cross-functional teams to ensure operational excellence and consistent outcomes. This role aligns to industry-level positions such as Service Delivery Specialist, Operations Specialist, or Service Operations Lead **The Role:** As a Specialist, Service Delivery, you play a critical role in ensuring seamless, high-quality service delivery across assigned processes and stakeholders. This role exists to bring structure, reliability, and continuous improvement to day-to-day service operations, ensuring commitments are met consistently and efficiently. In the first six months, you’ll make an immediate impact by stabilizing service workflows, improving turnaround times, and building strong relationships with internal and external partners. What makes this role unique is the opportunity to influence service excellence at scale—connecting operational execution with customer experience and business outcomes. **What You’ll Own** Rather than a long task list, this role is about ownership, accountability, and outcomes. * Own end-to-end service delivery for assigned processes, ensuring SLAs, quality standards, and timelines are consistently met * Act as a key point of contact for service-related queries, escalations, and resolution management * Drive operational efficiency by identifying gaps, risks, and opportunities for process improvement * Collaborate closely with cross-functional teams to ensure alignment between service delivery, business needs, and customer expectations. **Success in this role looks like:** o Reliable, predictable service delivery with minimal escalations o Improved service metrics, turnaround times, and stakeholder satisfaction o Clear documentation, process discipline, and continuous improvement mindset **About You** You bring strong service delivery experience and an ownership mindset, combined with the ability to work collaboratively in a fast-paced environment. 1. You bring experience in service delivery, operations, or process management, and you’re someone who takes accountability for outcomes and follows through on commitments. 2. You are comfortable working with multiple stakeholders, balancing priorities, and communicating clearly—even when managing ambiguity or change. 3. Whether it’s improving a process, resolving an issue, or raising the performance bar, you thrive in an environment that values quality, collaboration, and continuous improvement. **What You’ll Get** This is a role where your work is visible, valued, and impactful. * An opportunity to build deep expertise in service delivery and operational excellence * Exposure to cross-functional teams and enterprise-level processes * A role that connects daily execution with broader organizational goals at Pearson * A culture that supports learning, process improvement, and career growth **Ready to Make an Impact?** Apply now and help shape reliable, high-quality service experiences that make a real difference. **Who we are:** At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. **Job:** School Service Delivery **Job Family:** LEARNING\_&\_CONTENT\_DELIVERY **Organization:** Assessment & Qualifications **Schedule:** FULL\_TIME **Workplace Type:** Hybrid **Req ID:** 22199