Job Title: Specialist, Renewal Sales Job Description The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers. **Responsibilities:** + Act as the focal point of contact for post-sales installed-base support services sales. + Build an aftermath (post-sales) pipeline through relevant reports, executive introductions, or personal networks. + Work independently to educate and create awareness on support services for existing channel partners and customers – value proposition and key selling points – and articulate the support services portfolio and benefits against competitors. + Understand the services and solutions business and effectively match these to the customer’s needs. + Qualification and profiling: Maximize data and reports to profile and qualify the installed base and up-sell, cross-sell, upgrade, and/or multiple services attach opportunities. Identify critical customer information, such as: customers’ organization structure, installed base, competitors, key contracts, decision-makers, etc. + Profile customers’ support services needs, capturing data in relevant tools (SFDC/CRM) and then generating opportunities. + Make outbound calls to customers/partners in the pipeline to follow up on installed-base services sales opportunities and business drivers. + Engage: Receive inbound calls and/or work closely with channel partners, telemarketing teams, end customers, and/or relevant personnel (e.g., country business development manager, IPBM, end-user sales, sales specialists) to gain access to specific accounts and/or channel partners in order to manage and close opportunities in the pipeline. + Drive and manage leads/opportunities from qualification to close; manage pipeline and forecasts for assigned territories/accounts, moving leads and opportunities through the end-to-end sales cycle until opportunities are closed. + Actively create new services sales opportunities for selected customers and/or channel partners in the assigned territory via telephone and emails. + Up-sell/cross-sell/upgrade: Promote awareness of upgrades and add-on services support opportunities to customers and/or channel partners. + Engage directly with customers to sell more services – up-sell/cross-sell/upgrade/multiple services attach. + Follow processes with back-office sales support teams when needed for quotations, configurations, amendments, order booking, contract activations, and/or resolution of issues. If required, submit services deals to country teams and/or back-office teams for deal pricing, simulation, and approvals. + Efficiently handle customer and partner inquiries related to support services, quotes, pricing, etc. Build long-term relationships with customers and channel partners, improving customer experience. + Develop end customer knowledge, create services deals in SFDC/CRM with customer contact and profiling information, and continuously update progress for services opportunities accurately. + Project management skills in directing or coordinating sales support activities on complex sales. + Drive integrated planning and coordinated sales execution activities. + Leverage available capabilities to contact customers and drive sales closures. + Execute campaign follow-up and lead management. + Ensure a closed-loop customer retention process by managing and passing on customers’ needs effectively. + Create ad hoc reports when needed. + Support sales team and managers. Location: MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**