Specialist, Project Support-Business Development
Hilton
_\*\*\*This role is based at our corporate office in Dallas, TX\*\*\*_
This is your chance to be part of the Revenue Management Consolidated Center \(RMCC\), an organization that offers owned, managed, and franchised Hilton hotels world\-class revenue management talent and tools\. As a Specialist, Project Support\-Business Development,you willsupport the team that's helping hotelsconsistentlygrow market share and outperform competitors\.On the Sales and Lead Management team, under Business Development, and reporting to the Sr Manager, Project Support, you will engage in various projects including support for brand funded/brand required hotel partners and overall customer success efforts\.
**HOW WE WILL SUPPORT YOU**
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
+ Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
+ Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount
+ Paid parental leave for eligible Team Members, including partners and adoptive parents
+ Mental health resources including free counseling through our Employee Assistance Program
+ Paid Time Off \(PTO\)
+ Learn more about the rest of our benefits \(https://jobs\.hilton\.com/us/en/benefits\)
At Hilton, we believe every Team Member is a leader\. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate\.
\*\*Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans\.
**HOW YOU WILL MAKE AN IMPACT**
Your role is important and below are some of the fundamental job duties that make your work unique\.
**What your** **day\-to\-day** **will be like:**
+ Responsible for managing the pipeline of hotels required to join RMCC in compliance with brand standards and track and manage the waiver process
+ Collaborate with internal Sales & Revenue Management leaders to understand service models to ensure alignment in onboarding, workforce planning and other elements that impact the activation of hotels required to join
+ You will engage with hotel teams and owners on all stages of RMCC contracting—from initial engagement inquiries through termination exit interview
+ You will support customer success efforts through customer communications and other partner engagement initiatives
+ Accurate data entry and hygiene in RMCC's CRM system \(Salesforce\)
**How** **you will** **collaborate with others:**
+ Attend stand\-up calls and team meetings with Business Development team toalignon objectives and update team on current progress and roadblocks
+ Partner with hotel teams and owners to ensure theyunderstand and followthe pathway to activate services in the RMCC
+ Support new projects with otherinternal teamsdesigned to improve RMCCbusiness functionsand/orservices
**What projects** **you will** **take ownership of:**
+ Manage pipeline andexecutecontracts for inbound hotels joining RMCC and LMS Services, track and maintain waivers in CRM system, and partner with internal Hilton teams to ensure implementation of RMCC brand standards
**WHY YOU'LL BE A GREAT FIT**
**You have these minimum qualifications:**
+ One \(1\) year of work experience in Hospitality or related field
+ You are collaborative and love building and maintaining relationships
+ Experience in managing complex workflows and business processes
+ Strong organizational and time management skillset
**It would be useful if you have:**
+ One \(1\) year of project support experience, working in hospitality Revenue Management and/or working in hospitality group sales
+ Customer relationship management experience \(CRM\) / B2B partnership relationship experience
+ Storytelling with data experience
+ Previous Salesforce experience
**WHAT IT IS LIKE WORKING FOR HILTON**
Hilton, the \#1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world\-class brands \(https://jobs\.hilton\.com/us/en/brands\) \. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more\-than 100\-year history\. Hilton is proud to have an award\-winning workplace culture and we are consistently named among one of the World’s Best Workplaces\. Check out the Hilton Careers blog \(https://jobs\.hilton\.com/us/en/blog\) and Instagram \(https://www\.instagram\.com/hiltoncareers/\) to learn more about what it’s like to be on Team Hilton\!
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law\. Please contact us \(https://cdn\.phenompeople\.com/CareerConnectResources/prod/HILTGLOBAL/documents/Applicant\\\_Accommodation\\\_and\\\_Accessibility\\\_Assistance\-English\-20230515\-1684253430519\.pdf\) if you require an accommodation during the application process\.
**Job:** _Revenue Management_
**Title:** _Specialist, Project Support\-Business Development_
**Location:** _null_
**Requisition ID:** _COR015KG_
**EOE/AA/Disabled/Veterans**
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