PRIMARY FUNCTION
The Specialist, Practice Enablement supports the onboarding, training, and development of new and existing front and back-office staff across Pediatric Associates practices, including newly acquired locations. This role delivers training, develops educational materials, supports integration activities, and ensures staff are equipped with the knowledge and skills needed to perform their roles effectively. The Specialist is cross-trained in both clinical and administrative workflows to provide comprehensive support.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This list may not include all the duties that may be assigned.
Training:
1) Train and develop new and existing Front and Back-office employees. Communicate training dates, provide the list of expected attendees, and follow up with clinical managers as needed.
2) Create, update, and maintain training materials, including manuals, presentations, videos, and job aids using Microsoft Office products (PowerPoint, Word, Excel), Canva, video creator, and others as needed. Order training supplies as needed.
3) Maintain accurate and current training manuals, multimedia visual aids and other educational materials to be used as reference tools for staff training or onsite.
4) Assists in the development of training procedures, evaluation tools and competency assessments.
5) . Coordinates and sets up staff development programs and training sessions in collaboration with key departments, including Human Resources, Clinical Services, Quality, IT, EHR, Risk/Compliance, and Managed Care.
6) Arrange and coordinate training classes, including dates, calendar invites, room availability, and technical set-up for clinical training sessions.
7) Collaborates with management to conduct training needs assessments and gather feedback to identify skill gaps and opportunities for improvement.
8) Assist in the development of PAU clinical department training courses.
9) Maintain training tracking process, track and record completion data, and communicate results to managers..
10) Required to assist training sessions and update meetings where new content is being distributed for future training.
Facilitate on-line or on- site training plans for staff and Practice Managers and assist the Integration Manager in the development of operational and program/software training which are in alignment with the strategic plan.
1) Performs skill gap analysis by assessing the engagement, professional skills, and learning needs of staff.
2) Ensure compliance with policies, procedures, and safety standards during onboarding of new practices.
3) Identify and escalate integration challenges and propose solutions.Maintain regular communication with the Integration Manager and provide progress updates.
4)
QUALIFICATIONS
EDUCATION:
• High School Diploma or equivalent.
EXPERIENCE:
• A minimum of 2 years’ experience in a healthcare environment. Medical Assistant experience required. Experience in training, onboarding, or staff development preferred.
KNOWLEDGE, SKILLS, AND ABILITIES
• Knowledge of employee training and development a plus.
• Ability to train and coach staff with varying levels of experience.
• Strong presentation and facilitation skills.
• Proficiency in Microsoft Office Suite; experience with Canva or other content-creation tools preferred.
• Strong organizational and time-management skills.
• Ability to travel to practice locations as needed.
• Ability to work independently and collaboratively.
• Strong problem-solving skills and adaptability in a fast-paced environment.
• Strong communication skills, both verbal and written.
• Ability to learn and teach clinical and administrative workflows.
TYPICAL WORKING CONDITIONS
• Patient facing
• 50% remote – 50+ % in office including travel any PAFC office, including in-state and out-of-state.
• This job must be U.S. based.
• Working in a professional office environment.• The position requires the ability to multi-task, communicate clearly & concisely, and data entry for extended period.
• Requires occasional lifting of files and boxes weighing up to 25 lbs.
• Requires manual dexterity sufficient to operate a keyboard, type at 35 wpm, operate copier, and other office equipment as necessary.
OTHER PHYSICAL REQUIREMENTS
• Vision
• Sense of sound
• Sense of touch