Your Opportunity

The Specialist, Partnership Management (Growth Services Program Manager) is responsible for the successful implementation and maintenance of client programs. Specialist, Partnership Management (Growth Services Program Manager) serves as the principal communication channel between the client and the Growth Services team and ensures client satisfaction with delivered services. Develops and maintains complete, up-to-date documentation, including project plans, scope of work, and business rules and ensures that the various departments involved fulfill their commitments and maintain adequate service level agreements relative to timelines, quality standards and budget.

Account Management

Maintain strong relationships with clients, ensuring client satisfaction with delivered servicesMaintains working relationship with internal teams, including Growth Services Operations, Finance, Software Development, Customer Services, and others.Customer SatisfactionFulfillment of Contract Obligations - Manage all aspects of contract fulfillment including successful contract implementation and continued compliance with contracted service standardsOptimization of internal resources – saying “no” to customers

Launching New Client Programs

Organize requirements meetingsCoordinate gap resolutionsManage implementation scheduleFrequent client face time

Required Education & Experience

BS or BA or equivalent experience3+ years of experience in project management, business development, account management or related areaAbility to travel up to 5%PMI certification is a plus

Desired Knowledge, Skills & Abilities

Strong Customer Service focus including experience in balancing the needs of internal and external clientsOutstanding written, verbal and interpersonal communication skillsMust possess leadership, problem-solving, time-management, planning and project-management skillsExperience managing professional services contractsInfluencing others/relationship building

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows: 

The minimum full-time salary range is between $65,000 - $72,000.

This position is eligible to participate in an annual incentive program, and information on benefits offered is here.

Applications will be accepted through Friday, Jan 30th, 2026. This window may be extended depending on business needs. 

 Same Posting Description for Internal and External Candidates