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Specialist, Partner Success - Bilingual Operations Location Bogota, Colombia Language English + Spanish Apply Now SummaryThe Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel partners.Description

Responsibilities

Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecastsAchieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partnersConduct monthly/quarterly consultative reviews and health checks analyzing our needsCreate talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customersMaintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teamsGuide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand businessCreate and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of productsManage high volume of customer contacts through phone and email each dayWork with cross-functional teams and management to improve sales processes and achieve a positive customer experienceMaintain a high level of CRM hygiene to ensure all relevant data is capturedMay potentially attend vendor events

Candidate profile

3+ years of prior experience working in a customer service or sales capacityExperience of high-volume callingA passion for customer experienceWillingness to learn new technology and dataProblem-solving skills with demonstrated ability to articulate the value and business process to a customerExperience coaching others or training deliveryExcellent knowledge of MS Office programsExperience using email, phone and video toolsExperience working with Salesforce.com or similar CRMMaintain overall ownership and to function as single contact for Top Channel Partners

Internal Career Path Policies

The game-changers must have the approval of his or her immediate supervisor to apply for the call.Required tenure: 6 months.Required performance: KPIs or goals on target for the business unit to which they belong in the last 3-month period (not average).Must not have active disciplinary actions.The game-changer may participate in only one process at a time.Comply with the learning paths of the Corporate University.Must remain at least 6 months in the position to which he/she was recently promoted, to be able to apply for another call.If you were evaluated by the PC psychologist for a vacancy and you were not selected, you must wait at least 2 months to reapply for that same position from which you did not passThe process is performed and/or outside working hours, which means that the game-changer should be available in his free time in case we require it.Any other guidelines that may arise in the Career Path process due to the legislation of each location or client's guidelines will be recorded within the current procedure and platform. Apply Now