The Specialist will be responsible in ensuring SimCorp Dimension (SCD) users have a stable, reliable and high performing AABOR. The successful candidate will be accountable in performing the team's daily operations and providing support to business users in addressing moderate to complex business issues. **Position Responsibilities:** + Monitor and clear the SimCorp Dimension (SCD) message queue throughout the day to ensure all transactions are elevated to final status at end of day + Monitor the team shared mailbox throughout the day and taking appropriate action on the emails received + Generate Item of Interest (IOI) ad hoc security requests and monitoring that the security master setup occurs within an acceptable time frame + Investigate Transaction Hub (THUB) unknown queries and generate ad-hoc transactions to THUB as needed + Support ad-hoc analysis to identify root cause of production problems and develop timely solutions + Execute user acceptance test for implementation of new security types and functionalities and system upgrade + Execute and validate test cases for end-to-end processes + Support for period end close processes + Work in collaboration with the business users and Global Solutions Delivery (GSD) to create/update/maintain static data table such as: + Portfolio + Security + Transaction + Bank Account + Segment + Accounting configuration + Identify opportunities to leverage system capabilities in order to meet business requirements + Assist junior team members by being the go-to person in resolving complex issues during shift + Any other duties or projects assigned from time to time within or beyond working hours if needed **​Required Qualifications:** + Bachelor’s degree in Accounting, Finance, Economics or any related business course + Minimum 2-4 years of relevant experience in Investment Operations and Fund Accounting + Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) and must be willing to work on a **day shift** schedule + Experience working directly with business clients in addition to application support teams + Previous experience in investment operations in insurance or financial services + Ability to work well independently as well as with others as part of a team + Ability to grasp new concepts and information quickly + Eager to build strong relationships with internal departments and external partners + Excellent organization and prioritization skills with the ability to manage competing priorities + Comfortable influencing without authority + Strong communication skills – both written and verbal + Strong customer service orientation + Should possess a desire to learn new skills, adapt and take on new challenges + Candidate should be open to working a rotating schedule, which may include shifts from Monday to Friday or Tuesday to Saturday. **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido