Employment Type Full time

Company name US6469 Sysco Payroll, Division of Sysco Resources Services, LLC

Compensation Range The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

Job Profile Summary Responsible for activities associated with a product or product line at all stages of its lifecycle, including: • Gathering user requirements and designing product or developing enhancements, including technical design services, when appropriate • Product packaging, sample and prototype development • Researching and developing strategies to maximize product/brand appeal to target customers • Monitoring product performance and directing product and/or marketing adjustments • Channel marketing activities, including trade, channel, and category management • Digital/internet marketing activities, including e-commerce, search engine optimization (SEO), social media marketing, web content curation/marketing, etc. • Direct marketing activities, via telephone, email, digital and/or mobile communications • Technical marketing activities, including those required for medical and high tech products

Description

JOB SUMMARY

Provide telephonic and web training customer support for the NetIMPAC menu and resident management systems.Trouble shoot customer issues and system errors.Manages customer tracking and billing.Assists recipe, menu and ingredient database input and maintenance.

RESPONSIBILITIES

Provide Support and customer account maintenance for the NetIMPAC system users via telephone and web conferencing and account portal. Includes user provisioning.

Monthly Account retention process and facility list clean-up/updates

Provide weekly web-based training on healthcare menu and resident management systems

Daily account review/setup for Vendor Item Interface and New Account item linking and order guide maintenance for individual and chain accounts. Finalizing agreement, submitting order, account activation.

Monthly customer billing process

Assists with regional and customer menu creations through order guide maintenance and shopping lists process with OpSites

Performs additions and maintenance to IMPAC recipe and nutritional databases

Develop online video training material and how to guides for healthcare menu systems

QUALIFICATIONS

Education Required

Bachelor’s Degree in Nutrition or Dietetics or Hospitality Management

Education Preferred:

Registered Dietitian or CDM – Certified Dietary Manager

Experience Required:

3 years in Skilled, Sr Living community.No experience required if RD or CDM credentialed.Foodservice experience strongly preferred.

Experience Preferred:

Experience with Foodservice Management Systems or Virtual training

Licenses/Certifications Preferred:

RD – Registered Dietitian or CDM – Certified Dietary Manager

Technical Skills and Abilities:

Attention to detail and extensive knowledge of computer operations and database maintenance are critical.

Experience with CBORD systems and/or foodservice management software programs preferred.

Proficient in Microsoft Office programs including Outlook, Teams, and Excel and PowerPoint;

Strong problem-solving capabilities to trouble shoot customer questions and concerns

Ability to communicate effectively by phone and/or email

Ability to develop training tools for customer use

Knowledge of LTC foodservice operations and resident management systems

Physical Demands

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

Work Environment

Hybrid – Office based with remote ​

Overview Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

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