We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

As a member of the MyClient Support Team, you will provide advanced primary/secondary level support and analysis for the MyClient application.  Reporting to the Senior Manager, My Client Support, you will work within a matrix to support the day-to-day activities of the application.   In this role you will work with the Senior Manager to improve the overall efficiency and effectiveness of the department as well as provide assistance, guidance and knowledge to resolve difficult and complex problems.  You will assist/co-ordinate documentation and procedures as required. You should have a proven track record in customer service and have a passion for meeting and exceeding customer expectations as well as be able to understand and detail information with high levels of accuracy.

At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.

How You’ll Succeed

Relationship Building - Develop key relationships with internal CIBC employees, teams and departments across the organization at the Peer and Management levels to share and exchange information. Have a close interaction with GOT QA and Technology Teams. Prepare and present updates and reports to Management to keep them informed of the status of outstanding issues. Assist in testing and analysis of issues identified raising the same issues to senior management and provide statistical and updates on a timely basis.

Operational Support - Provide support for functional and data queries of MyClient. Answer and resolve questions/issues on data integrity between MyClient and Broadridge. Provide guidance and training on the functionality and navigation of MyClient. Identify, validate and analyze issues to ensure maximization of operational efficient, data currency, integrity and consistency with the organization’s strategic direction.

Testing and Analysis - Document change requests submitted for My Client releases linked to production tickets raised by the MyClient Support Team. Assist in testing, analysis and QA of new releases and upgrades of My Client Releases.  Prepare process and procedure documentation on application as required.

Who You Are

You can demonstrate experience in a brokerage business. You have a background in portfolio management reporting.

You're digitally savvy. You have advanced computer skills with an excellent working knowledge of Excel and SharePoint. You have thorough knowledge of Broadridge, CIBC brokerage operational departments and My Client (MYC).

You know that details matter. You are organized. You are able to manage several small to medium sized projects concurrently involving complex changes to technical or business environment. You work well under pressure, with tight deadlines, and sometimes competing objectives.

You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.

Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Ontario VIRTUAL

Employment Type

Regular

Weekly Hours

37.5

Skills

Active Listening, Analytical Thinking, Client Service, Collaborating, Customer Experience (CX), Interpersonal Communication, Operational Efficiency, Work Collaboratively