At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitleSpecial Unit Surgery Coordinator - Pediatrics

                        

LocationCleveland

                    

FacilityCleveland Clinic Main Campus

                     

DepartmentPediatric Institute-Children's Institute

                      

Job CodeB16014

                     

ShiftDays

                       

Schedule8:00am-5:00pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. 

The Special Unit Surgery Coordinator - Pediatrics is responsible for coordinating all scheduled and unscheduled surgical procedures, admissions, and appointments within the Operating Room. This role supports both Surgery Scheduling and the OR Control Desk, serving as a central point of coordination to ensure surgeries move safely, efficiently, and on time. Responsibilities include monitoring the surgical schedule in real time, tracking case start times, delays, and add-on cases, coordinating operating room assignments, and maintaining clear, effective communication among surgical teams.

In addition, the coordinator schedules surgical patients in collaboration with surgeons across nine pediatric specialty departments, ensuring accurate and timely coordination of procedures and pre-operative logistics. This position requires a medical or clinical operations background, strong organizational skills, and the ability to manage multiple priorities in a fast-paced surgical environment.

A caregiver in this position works full-time| days| Monday-Friday| 8:00am—5:00pm| This position transitions to hybrid after 4 months of training.

A caregiver who excels in this role will: 

Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.

Validate patient physician information and ensures accurate collection.

Identify patients in need of financial counseling to ensure appropriate payment of services.

Triage appointments, based on diagnosis, patient preferences, and physician specialty.

Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.

Perform scheduling both intra- and inter-departmentally as requested by physician orders.

Receive orders and processes as indicated by provider and schedules according to protocol.

Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).

Serve as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations.

Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.

Communicate with patients and their families to provide detailed instructions, directions, and resources available.

Minimum qualifications for the ideal future caregiver include: 

High School Diploma/GED

2 years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/scheduling

OR 3 years of customer service concierge experience

Working knowledge of computerized appointment/or scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access

Knowledge of Microsoft Word and Excel applications

Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software

Preferred qualifications for the ideal future caregiver include: 

In-depth knowledge of medical terminology and/or CPT/ICD coding

Epic experience

Physical Requirements:

Requires frequent standing, walking and sitting for extended periods of time.Lifting and carrying up to 25 lbs.Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital.Normal or corrected vision.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required. 

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities