Special Assistant to the AG for Constituent Services (Program Assistant I) Print (https://www.governmentjobs.com/careers/colorado/jobs/newprint/5041307) Apply  Special Assistant to the AG for Constituent Services (Program Assistant I) Salary $53,400.00 - $69,396.00 Annually Location Denver, CO Job Type Full Time Job Number LAA-07004-08/2025 Department Department of Law Opening Date 08/14/2025 Closing Date 8/22/2025 11:59 PM Mountain FLSA Determined by Position Type of Announcement This position is open only to Colorado state residents. Primary Physical Work Address 1300 Broadway, Denver, CO 80203 FLSA Status Non-Exempt; position is eligible for overtime compensation. Department Contact Information Daisy Zepeda; email: daisy.zepeda@coag.gov How To Apply Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed. + Description + Benefits + Questions Department Information THIS POSITION IS OPEN ONLY TO COLORADO RESIDENTS. This position is not subject to the Hiring Freeze as outlined in Executive Order D 2025 009. This is a term-limited position that is expected to last until December 2026 but may be adjusted based on the business needs of the office. The Office of the Attorney General has an exciting opportunity for a Special Assistant to the AG for Constituent Services. In this position, you’ll work directly with the Attorney General's Executive Assistant to address constituent concerns, help resolve important issues, and connect Coloradans to critical resources. In this term-limited role, you’ll gain unparalleled insight into state government, participate in high-profile events, and contribute to initiatives that shape our communities. You’ll receive hands-on mentoring, professional development, and coaching from seasoned leaders, all while building skills in communication, problem-solving, and public engagement. This is your opportunity to have a direct, meaningful impact—while growing your career alongside a dedicated, mission-driven team. WHO WE ARE The Office of the Attorney General/Department of Law is the "People's Lawyer." The Attorney General, Phil Weiser, was elected by the people of Colorado and is the State's chief lawyer and law enforcement official. Our vision for the Department of Law is: "Together, we serve Colorado and its people, advancing the rule of law, protecting our democracy and promoting justice for all." Our core values and commitment to diversity, equity, and inclusion, drive our actions and demonstrate our focus on being principled public servants who are innovative and better together. Visit our website to learn more:https://coag.gov/. Description of Job WHAT YOU WILL DO This position serves as the constituent services Program Assistant to the Attorney General and the AG’s Executive Assistant. This includes working with constituents to explore and assist them in determining options to help resolve conflicts, problematic issues, or concerns; gathering information about internal and external resources and referrals; and developing and analyzing options available to the constituents to bring systemic concerns to the attention of the organization for resolution. The position assists the Attorney General and AG’s Executive Assistant to determine how best to respond to constituent inquiries and draft appropriate responses for their review and approval. Additionally, this position assists with staffing the Attorney General at events and meeting with constituents, including preparing briefings for the Attorney General in advance of the events, tracking and notetaking constituent concerns that arise at events as well as follow up after events. Assisting the AG’s Executive Assistant with scheduling, technical set up, and greeting visitors meeting with the AG. Job duties include: + Serve as primary contact for constituent inquiries via phone, email, web form, and in-person events; research and provide resources, referrals, and follow-up. + Track and analyze constituent issues, identifying trends and elevating them to leadership as needed. + Assist with staffing the Attorney General at events, including preparing briefings, managing schedules, coordinating travel, and following up on constituent concerns. + Support administrative functions such as scheduling, meeting setup (virtual and in-person), technical support, and greeting visitors. + Conduct research, compile data, and prepare reports to support the Attorney General’s priorities. + Assist with planning and implementing special projects, events, and outreach efforts. + Travel in-state as needed, including some overnight and weekend trips. This is a term-limited position that is expected to last until December 2026 but may be adjusted based on the business needs of the office. Salary note : Although a salary range is listed, salary will be set commensurate with the successful candidate's qualifications and in compliance with the Equal Pay for Equal Work Act. This recruitment may be used to fill other positions in the Department of Law, Office of the Attorney General. Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights WHAT WE ARE LOOKING FOR Residency Requirement: This posting is only open to residents of the State of Colorado at the time of submitting your application . Class Code & Classification: H4R1XXPROGRAM ASSISTANT I Minimum Qualifications and Substitutions:Please document all relevant experience in detail on your application. Experience will not be inferred or assumed. Any part-time experience listed will be prorated. Experience Only: Four years of administrative or program support experience which includes interacting with customers and providing services in a professional office setting. OR Education and Experience: A combination of related education and administrative or program support experience which includes interacting with customers and providing services in a professional office setting. If qualifying with Education, you will be required to provide a copy of your transcripts. Note: Candidates possessing a foreign degree must submit a translation (evaluation) of their degree from an accredited institution, such as The National Association of Credential Evaluations Services in order to be given credit for the degree. Preferred Qualifications: In addition to the minimum qualifications, if you possess any of the following specifically include the details on your application, as this information will be used to assess your qualifications and may be used to determine a top group of applicants. + Strong organizational skills and attention to detail + Strong communications skills and ability to interact effectively with a wide variety of stakeholders and constituents + Excellent written communication skills + Experience working in an environment that required a high level of confidentiality + Strong customer service experience + Knowledge of and ability to use de-escalation skills + High technical aptitude and ability to trouble shoot technical issues + Experience utilizing customer relationship management software, such as SalesForce + Passion for public service and community engagement Required Competencies: + Proficiency with MS Office Suite + Strong professional demeanor + Ability to maintain a high level of confidentiality when working with sensitive information Conditions of Employment: + Applicants must pass a thorough background investigation prior to appointment. + Colorado Department of Law participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. + Travel in-state as needed, including some overnight and weekend trips. This position will need to drive for AG events and will require a valid CO driver's license as they will be required to drive fleet vehicles. + This position may offer flexible work arrangements but will require this position to work on-site the majority of the time. Appeal Rights: If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director. An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email, US Mail, faxed or hand delivered within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action. For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board go tospb.colorado.govor refer to 4 Colorado Code of Regulations (CCR) 801-1,State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, atspb.colorado.govunder Rules. Supplemental Information HOW TO APPLY Applicants must establish an account with governmentjobs.comand complete the online application. Required Application Materials: Applicants may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution. + A completed State of Colorado Application: Applicants are responsible for ensuring that the application provided is fully completed and clearly describes their education, training and experience as it relates to this position. Applications left blank or marked “See Resume” will not be considered. + Current Resume + A cover letter outlining your interest in this position and the skills that you possess that would help you succeed in this role. Veteran’s Preference: In order to be considered for veteran’s preference you must attach a copy of your DD214 forms as well as any documentation required to prove disability or marital status. Your application will be reviewed by a qualified Human Resources Specialist to determine if you meet the minimum qualifications for this position. If your application does not demonstrate that you meet the minimum requirements, you will be notified that you will not proceed in the selection process for this position. If your application is rejected and you have questions, you may contact Daisy Zepeda at daisy.zepeda@coag.gov. Assessment Information: Colorado Revised Statutes require that all state employees be hired and promoted through comparative analysis of merit and fitness. Upon meeting the minimum qualifications, the next phase of the process is typically a structured application/resume review by a panel of subject matter experts against the job duties and/or preferred qualifications in this job announcement to determine technical competence, depth and breadth of experience and potential job fit. + Technical Competence – Technical experience as it relates to the duties outlined in this job announcement. + Depth and Breadth of Experience – Experience that covers multiple areas outlined in this job announcement and demonstrates the level of responsibility assigned. + Job Fit – Experience will be evaluated to determine how well experience aligns with and meets the business needs of this position. Current experience is preferred. It is imperative that the “Work Experience” section of your application is complete and specifically addresses your qualifications, experience, work product, and accomplishments as they relate to the Description of the Job, Minimum Qualifications, and Preferred Qualifications as listed above. Failure to include adequate information or follow instructions by the closing date may result in your application not being accepted and/or may affect your inclusion in the final pool of eligible applicants as the materials may be used to identify a top group for additional assessment or establish an eligible list for referral to the hiring manager for final consideration. WHY WORK FOR US We Embrace Flexibility We aim to produce outstanding work product for all of our customers. We Are Committed to Diversity, Equity and Inclusion At the DOL, our commitment to DEI is thriving. We know that we are better together when our differences are valued and everyone is inspired and empowered to contribute. As such, we strive to provide a safe environment where individuals feel valued and respected for who they are; demonstrate a behavior and mindset where differences are welcomed, and individuals are treated equally and empowered to do their best work; and promote growth and innovation through a diverse workforce. We empower an active Diversity Equity & Inclusion Impact Team that creates approaches to ensure safe spaces and a culture supportive of people being their authentic selves, hosts events and programs on DEI areas important to our employees, enables development and sustainability of resource groups that give a voice to historically marginalized populations, focuses on retaining our incredible talent, and more! If your professional goals include promoting growth and innovation with colleagues who recognize that we are better together when our differences are valued and respected, then DOL is your place to be! We Have Strong Core Values Our core values drive our actions. At the Department of Law, we are: 1) principled, maintaining the highest ethical standards, rigorous legal analysis, and careful evaluation of facts; 2) public servants, who are always ensuring our work is not about us, but instead is about the people of Colorado; 3) innovative, by seeking to identify the best approach, make deliberate decisions, and look to improve; and 4) "better together," by working to support each other and collaborate. We are Committed to Developing our Employees We are deeply invested in our talent and regularly provide meaningful opportunities for personal and professional growth through training and coaching. Further, our professional development and performance goal setting process is collaborative and ongoing, and aimed at helping our employees grow and succeed. We Offer Excellent Benefits In addition to the comprehensiveState of Colorado benefits package (https://stateofcoloradobenefits.com/) including competitive medical and dental health plans, employer-paid life insurance, paid holidays, retirement plans with Colorado PERA (https://www.copera.org/members/retirement-benefits) , and vacation and sick leave earned each month, there are many other unique benefits that we offer, including: + Medical (https://www.colorado.gov/pacific/dhr/medical) anddental (https://www.colorado.gov/pacific/dhr/dental) health plans + Employer-paid life insurance + Paid vacation and sick leave earned each month + 10 paid holidays per year + Public Service Loan Forgiveness (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service) – A borrower may qualify for forgiveness by making 120 on-time payments while employed full-time in public service, if they have certain kinds of federal loans in a qualifying repayment plan + Free access to an on-site fitness center + Strong, flexibleretirement benefits (https://www.copera.org/sites/default/files/documents/5-112a.pdf) including 401K and 457 plans + Distinctive career advancement opportunities throughout the State personnel system + Excellent work-life programs, such as flexible work schedules, professional development opportunities, and an employee discount program To learn more about our benefits visit: https://www.colorado.gov/dhr/benefits. The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The Department of Law is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Julie Christopher, athr.coag.gov. The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon. 01 Applicants for State of Colorado classified positions must be current residents of Colorado. Are you a current resident of the State of Colorado who can provide proof of Colorado residency? + Yes + No 02 A resume and cover letter are required along with the completed employment application. These documents can be submitted using the "Attach" feature. Please confirm that you have submitted all required documents. + Yes + No 03 In this role, you will often have access to privileged conversations and sensitive data. What does “confidentiality” mean to you, and how do you maintain it while still ensuring effective communication? 04 Please describe your experience interacting with customers and providing services in a professional office setting. In your response, please include the place of employment where you gained the experience. Required Question Employer State of Colorado Address See the full announcement by clicking the "Printer" icon located above the job title Location varies by announcement, Colorado, -- Website https://careers.colorado.gov/ Apply Please verify your email addressVerify Email