**Job Summary** We are seeking a skilled SPE-Store&Enterprise Helpdesk professional with 1 to 3 years of experience to join our dynamic team. The ideal candidate will have expertise in Unified Service Desk and a strong understanding of POS Software & Hardware. This hybrid role requires excellent English communication skills and involves rotational shifts. Join us to contribute to enhancing customer service and operational efficiency. **Responsibilities** + Provide technical support for Unified Service Desk to ensure seamless operations. + Troubleshoot and resolve issues related to POS Software & Hardware efficiently. + Collaborate with team members to enhance service desk processes and customer satisfaction. + Monitor system performance and proactively address potential issues. + Document and maintain accurate records of support requests and resolutions. + Assist in the implementation of new service desk tools and technologies. + Communicate effectively with stakeholders to understand and address their needs. + Ensure compliance with company policies and procedures in all support activities. + Participate in training sessions to stay updated with the latest technologies and best practices. + Contribute to the development of knowledge base articles for common issues. + Support the team in achieving service level agreements and performance targets. + Engage in continuous improvement initiatives to enhance service delivery. + Adapt to rotational shifts to provide 24/7 support coverage. **Qualifications** + Possess strong technical skills in Unified Service Desk with hands-on experience. + Demonstrate knowledge of POS Software & Hardware enhancing troubleshooting capabilities. + Exhibit excellent communication skills in English both written and spoken. + Show ability to work effectively in a hybrid work model. + Display problem-solving skills and attention to detail. + Have experience in a customer service or helpdesk environment. + Be adaptable to rotational shifts and flexible work hours. **Certifications Required** ITIL Foundation Certification or equivalent in service management. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.