**Job Summary** We are seeking a dedicated Customer Service Specialist with 2 to 4 years of experience in a healthcare call center environment. The ideal candidate will excel in providing exceptional customer service while working from home during night shifts. This role requires strong communication skills and a deep understanding of healthcare processes to effectively assist and resolve customer inquiries. **Responsibilities** + Handle incoming customer inquiries with professionalism and empathy ensuring a positive experience for each interaction. + Utilize healthcare call center experience to address customer needs and provide accurate information. + Maintain a high level of product knowledge to effectively assist customers with their questions and concerns. + Collaborate with team members to ensure consistent and efficient service delivery. + Document customer interactions and transactions accurately in the system. + Identify and escalate complex issues to the appropriate department for resolution. + Monitor and manage customer feedback to improve service quality and customer satisfaction. + Adhere to company policies and procedures while maintaining confidentiality of customer information. + Provide timely follow-up to customer inquiries to ensure resolution and satisfaction. + Participate in ongoing training and development to enhance skills and knowledge. + Contribute to team goals by achieving individual performance targets. + Utilize problem-solving skills to address customer issues effectively and efficiently. + Support continuous improvement initiatives to enhance customer service processes. **Qualifications** + Possess a minimum of 2 years of experience in a healthcare call center environment. + Demonstrate strong communication and interpersonal skills to interact effectively with customers. + Exhibit proficiency in customer service techniques and best practices. + Show ability to work independently in a remote setting while maintaining productivity. + Display strong organizational skills to manage multiple tasks and priorities. + Have a keen attention to detail to ensure accuracy in customer interactions. **Certifications Required** Certified Customer Service Professional (CCSP) or equivalent certification in customer service. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.