**Job Summary** We are seeking a dedicated Customer Service Specialist with 2 to 4 years of experience in healthcare call centers. The ideal candidate will excel in providing exceptional customer service and support to our clients. This work-from-home position requires night shifts ensuring seamless communication and assistance to our customers. Your role will significantly contribute to enhancing customer satisfaction and improving healthcare service delivery. **Responsibilities** + Provide exceptional customer service by addressing inquiries and resolving issues promptly and efficiently. + Handle a high volume of inbound calls from healthcare clients ensuring each interaction is courteous and professional. + Utilize your expertise in healthcare call centers to navigate complex customer queries and provide accurate information. + Maintain detailed and accurate records of customer interactions and transactions for future reference. + Collaborate with team members to ensure consistent service delivery and share best practices. + Identify and escalate priority issues to the appropriate channels for swift resolution. + Stay updated with the latest healthcare policies and procedures to provide informed assistance. + Demonstrate empathy and patience when dealing with sensitive healthcare-related concerns. + Ensure compliance with company policies and healthcare regulations during all customer interactions. + Participate in regular training sessions to enhance product knowledge and customer service skills. + Contribute to team goals by achieving individual performance targets and KPIs. + Provide feedback to management on recurring customer issues to improve service processes. + Utilize technology effectively to manage customer interactions and streamline service delivery. **Qualifications** + Possess strong communication skills with a focus on clarity and empathy. + Have a proven track record of success in a healthcare call center environment. + Demonstrate proficiency in using call center software and CRM systems. + Exhibit excellent problem-solving skills and the ability to think on your feet. + Show a commitment to continuous learning and professional development. + Display a strong understanding of healthcare industry standards and practices. + Be adaptable to night shifts and a work-from-home setup. **Certifications Required** Certified Customer Service Professional (CCSP) or equivalent certification in customer service. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.