Site: Brigham and Women's Faulkner Hospital, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

The Spanish Interpreter provides medical interpretation for clinical and non-clinical encounters to enable communication between patients and families who are limited English proficient and/or hearing impaired and clinicians and other hospital staff. Interpretation will be provided in person or by telephone in compliance with National Standards of Practice and Code of Ethics, Brigham and Women’s Faulkner Hospital policies and procedures, and Interpreter Services guidelines to ensure patient safety and access to quality care.

 

Job Summary

Schedule: Per Diem

Responsibilities include but are not limited to:

Responsible for answering requests effectively and promptly for face-to-face or telephone interpretations for all types of encounters throughout the hospital with priority given to emergency and urgent requests.
Interprets and transmits accurately and in understandable terms, complex medical information from medical providers to patients and families, including interpretation and written translation of consent forms, diagnoses, discharge plans, and any other type of patient-related information.  Interprets and transmits accurately and in understandable terms information from patients and families to medical providers.
Assists patients and families throughout the hospital system professionally and courteously.  Provides this assistance to every patient and family who speak the Interpreter’s language and, if necessary, refers the patient to the appropriate resource.
 Serves as a resource to both patients and providers to contribute to successful outcomes.
Maintains an environment that promotes collaborative work relationships and provides assistance to other Interpreter Services personnel as needed.
Accepts and processes requests for interpreter services.  This task may include answering telephones, logging information, contacting interpreters from office files and/or other approved sources, and securing follow-up in a timely manner.
Independently resolves most issues that arise in their daily responsibilities, answers questions about protocols, and makes appropriate referrals without direct supervision.
Maintains complete and accurate records of services rendered for all patient and family encounters.
Performs other related duties as required.

Grade: 150

 

Qualifications

Associate degree preferred. High School Diploma or equivalent required. National Certification preferred. Prior training in medical terminology and interpreting skills.Fluency in English, both written and verbal, and Spanish required.Healthcare-related experience in a position of direct patient contact. Knowledge of culture-specific care.Two years of healthcare-related experience in a position of direct patient contact preferred.Staff adheres to all I CARE StandardsStrong ability to concentrate, detail oriented and possess cultural sensitivity regarding their patient, transmits all information as accurately as possible.Strong linguistic and interpreting skills.Strong interpersonal skills in difficult and demanding situations.Ability to follow directions with minimal supervision.High level of customer service and team building.

 

Additional Job Details (if applicable)

Brigham and Women’s Faulkner Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community.  We place great value on being a diverse, equitable, and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment, and advancement opportunities encompassing the full spectrum of human diversity: race, gender identity, sexual orientation, ability, religion, ethnicity, national origin, and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Brigham and Women's Faulkner Hospital is a 171-bed non-profit, community teaching hospital located in Jamaica Plain directly across the street from the Arnold Arboretum.  Founded in 1900, Brigham and Women's Faulkner Hospital offers comprehensive care in a wide variety of specialties.  Brigham and Women’s Faulkner Hospital is a designated Magnet hospital by the American Nurses Credentialing Center, a recognition that fewer than nine percent of all US hospitals receive. 

At Brigham and Women’s Faulkner Hospital, we believe that everyone should have the chance to live a healthy life. From creating breakthroughs that have paved the way for treatments around the globe to training the next generation of providers, our patients, and those we may never meet, are at the center of everything we do. If you want more than a career, join Brigham and Women’s Faulkner Hospital.  Our patients call it better care.  Our employees call it home.

 

Remote Type

Onsite

 

Work Location

1153 Centre Street

 

Scheduled Weekly Hours

0

 

Employee Type

Per Diem

 

Work Shift

Rotating (United States of America)

 

Pay Range

$23.54 - $29.27/Hourly

 

Grade

SF1150

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

EEO Statement:

Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.