At Miraval The Red Sea, wellness is more than a service—it’s a philosophy. We are looking for an experienced and strategic Spa Wellness Operations Manager to oversee the daily functioning and experience delivery across our Spa, Serenity Center, Body Mindfulness Center, and Aquatic Center. This role is central to maintaining the excellence and consistency of our guest offerings, while driving operational efficiency and financial performance.
About the Role:
You will play a pivotal part in ensuring operational readiness, team development, and high-impact guest experiences across multiple wellness venues. With a focus on excellence, mindfulness, and collaboration, your role will influence every touchpoint of the guest journey—from personalized scheduling to premium services and cross-functional coordination.
1. Operational Execution
Manage daily activities across all wellness venues ensuring readiness, safety, and exceptional guest experiences
Supervise the Spa Manager, Fitness Recreation Manager, Serenity Center Manager, Experience Planning team, Head of Scheduling, and Operations Coordinators
Oversee shift transitions, staff allocation, and service readiness
Conduct walkthroughs to ensure alignment with Miraval brand standards and local regulations
2. Financial Oversight Strategy
Monitor departmental budgets, control costs, and drive profitability
Track and forecast KPIs, business trends, and performance metrics
Guide upselling and cross-selling strategies within the wellness portfolio
Maximize space and service offerings to increase revenue
3. Guest Experience Quality
Ensure consistency and excellence across the guest wellness journey
Review and act on feedback; lead guest recovery as needed
Coordinate with Front Office and Experience Planning for seamless handovers and communication
4. Team Development Performance
Lead recruitment, onboarding, training, and performance evaluations
Foster growth and succession planning through coaching and skills development
Promote a collaborative, wellness-driven work culture
5. Programming Experience Design
Partner with the Integrative Well-being Manager to curate and evolve experiences
Oversee seasonal programming, guest journeys, and innovation in offerings
Monitor program effectiveness via guest feedback and engagement
6. Safety Compliance
Ensure full adherence to health, hygiene, and safety regulations
Conduct facility inspections and coordinate with Engineering for maintenance
Train team members on safety procedures and emergency protocols
7. Systems Administration
Oversee wellness-related procurement, inventory, and reporting
Utilize spa systems (e.g., Book4Time) for scheduling and productivity tracking
Ensure accurate record keeping and reporting in coordination with Finance
8. Cross-Department Collaboration
Collaborate with all departments to support unified guest experiences
Represent Wellness operations in resort initiatives and leadership meetings
Communicate operational updates and align with the broader resort team
At Miraval The Red Sea, wellness is more than a service—it’s a philosophy. We are looking for an experienced and strategic Spa Wellness Operations Manager to oversee the daily functioning and experience delivery across our Spa, Serenity Center, Body Mindfulness Center, and Aquatic Center. This role is central to maintaining the excellence and consistency of our guest offerings, while driving operational efficiency and financial performance.
About the Role:
You will play a pivotal part in ensuring operational readiness, team development, and high-impact guest experiences across multiple wellness venues. With a focus on excellence, mindfulness, and collaboration, your role will influence every touchpoint of the guest journey—from personalized scheduling to premium services and cross-functional coordination.
1. Operational Execution
Manage daily activities across all wellness venues ensuring readiness, safety, and exceptional guest experiences
Supervise the Spa Manager, Fitness Recreation Manager, Serenity Center Manager, Experience Planning team, Head of Scheduling, and Operations Coordinators
Oversee shift transitions, staff allocation, and service readiness
Conduct walkthroughs to ensure alignment with Miraval brand standards and local regulations
2. Financial Oversight Strategy
Monitor departmental budgets, control costs, and drive profitability
Track and forecast KPIs, business trends, and performance metrics
Guide upselling and cross-selling strategies within the wellness portfolio
Maximize space and service offerings to increase revenue
3. Guest Experience Quality
Ensure consistency and excellence across the guest wellness journey
Review and act on feedback; lead guest recovery as needed
Coordinate with Front Office and Experience Planning for seamless handovers and communication
4. Team Development Performance
Lead recruitment, onboarding, training, and performance evaluations
Foster growth and succession planning through coaching and skills development
Promote a collaborative, wellness-driven work culture
5. Programming Experience Design
Partner with the Integrative Well-being Manager to curate and evolve experiences
Oversee seasonal programming, guest journeys, and innovation in offerings
Monitor program effectiveness via guest feedback and engagement
6. Safety Compliance
Ensure full adherence to health, hygiene, and safety regulations
Conduct facility inspections and coordinate with Engineering for maintenance
Train team members on safety procedures and emergency protocols
7. Systems Administration
Oversee wellness-related procurement, inventory, and reporting
Utilize spa systems (e.g., Book4Time) for scheduling and productivity tracking
Ensure accurate record keeping and reporting in coordination with Finance
8. Cross-Department Collaboration
Collaborate with all departments to support unified guest experiences
Represent Wellness operations in resort initiatives and leadership meetings
Communicate operational updates and align with the broader resort team
Bachelor’s degree in Hospitality, Wellness Leadership, or a related field
Minimum 5 years’ experience in luxury spa and wellness operations, including 3 years in a leadership role
Strong expertise in spa and wellness programming, team development, and financial management
Proficiency with spa systems (e.g., Book4Time), Microsoft Office, and financial tools
Excellent organizational and communication skills
Fluent in English; Arabic is a plus
Physical RequirementsAbility to stand and walk for extended periods
Must occasionally lift/push/carry items up to 20 kg
Comfortable working in indoor and outdoor wellness environments
Shape the Future of Wellness.
If you’re passionate about integrated well-being, luxury hospitality, and operational excellence, we invite you to bring your expertise to Miraval The Red Sea.
Bachelor’s degree in Hospitality, Wellness Leadership, or a related field
Minimum 5 years’ experience in luxury spa and wellness operations, including 3 years in a leadership role
Strong expertise in spa and wellness programming, team development, and financial management
Proficiency with spa systems (e.g., Book4Time), Microsoft Office, and financial tools
Excellent organizational and communication skills
Fluent in English; Arabic is a plus
Physical RequirementsAbility to stand and walk for extended periods
Must occasionally lift/push/carry items up to 20 kg
Comfortable working in indoor and outdoor wellness environments
Shape the Future of Wellness.
If you’re passionate about integrated well-being, luxury hospitality, and operational excellence, we invite you to bring your expertise to Miraval The Red Sea.